Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Frazier

Isabela

Summary

I’m a motivated professional with years of experience in customer service, technical support, and operational leadership. I thrive on helping others and take pride in my ability to connect with people, solve problems, and make processes run smoothly. Whether it’s helping disaster survivors, managing shipping logistics, or tackling technical challenges, I’m committed to doing my best every day.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Capitol Bridge
10.2024 - Current
  • I work with FEMA to assist disaster survivors, providing a compassionate ear and practical support during difficult times
  • Every day, I answer calls, process applications, and guide survivors through the steps to get the help they need
  • Using advanced systems, I keep detailed records to ensure accurate and efficient service
  • It’s rewarding to know I’m making a difference for people who need it most

Shipping Lead

Cardinal Glass
Northfield, MN
05.2017 - 08.2024
  • I oversaw daily shipping operations, making sure everything was organized and on schedule
  • Managing inventory and optimizing storage processes became second nature, helping us run more efficiently
  • I was proud to be recognized for keeping everything on track during busy times and for my ability to solve logistical challenges on the fly

Cable Technician

TAK Communications
07.2016 - 05.2017
  • I installed and configured TV, internet, and phone services for customers, ensuring they had a great experience
  • Explaining system features and resolving technical issues gave me a chance to connect with people and make their day easier

Satellite Technician

Mastec
02.2016 - 06.2016
  • I installed and repaired DirecTV systems, working directly with customers to ensure everything was working perfectly
  • I always made it a priority to communicate clearly and provide reliable, friendly service

Utility Technician

System 3 Inc.
05.2015 - 12.2015
  • I helped build concrete foundations for electrical substations, working with a great team to meet project deadlines
  • Safety and precision were always top priorities in my work

Lead Line Cook

The Tavern of Northfield
Northfield, MN
10.2007 - 04.2015
  • Managing the kitchen and leading the team was a daily adventure that taught me a lot about responsibility and teamwork
  • I loved the challenge of keeping everything running smoothly during busy times while making sure guests enjoyed great food and service

Education

High School Diploma -

The Village School of Northfield
Northfield, MN

Skills

  • Exceptional customer service
  • Problem-solving abilities
  • Strong technical skills
  • Installation of communication systems
  • Maintenance of communication systems
  • Collaboration
  • Inventory management
  • Logistical coordination
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

Capitol Bridge
10.2024 - Current

Shipping Lead

Cardinal Glass
05.2017 - 08.2024

Cable Technician

TAK Communications
07.2016 - 05.2017

Satellite Technician

Mastec
02.2016 - 06.2016

Utility Technician

System 3 Inc.
05.2015 - 12.2015

Lead Line Cook

The Tavern of Northfield
10.2007 - 04.2015

High School Diploma -

The Village School of Northfield

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Jeremiah Frazier