Jerán Sebastian Rosario Montalvo
Caguas
Summary
Dynamic manager with a proven track record at Jendy's Heladeria Artesanal, excelling in team leadership and customer service. Skilled in decision-making and time management. In Goldy's Gameroom I enhanced customer satisfaction through effective problem-solving and open communication, consistently achieving positive outcomes and fostering a productive work environment.
Overview
2
2
years of professional experience
Work History
Manager
Jendy's Heladeria Artesanal
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Associate
Goldy's Gameroom in The University of Minnesota
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped keep machinery in working order.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
BBA - Finance
UPRRP Universidad De Puerto Rico
Rio Piedras Campus05-2025
Skills
- Customer Service
- Team Leadership
- Time Management
- Decision-Making
- Microsoft Skills
- Fluent in English
- Task Delegation
Accomplishments
- Eagle Scout for the Scouts of America. The highest rank a scout can achieved.
Timeline
Manager
Jendy's Heladeria Artesanal
06.2023 - Current
Customer Service Associate
Goldy's Gameroom in The University of Minnesota
11.2022 - 05.2023
BBA - Finance
UPRRP Universidad De Puerto Rico
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