Jesika Miranda
Dorado
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Peak Marble & Granite
2014.06 - 2015.06
- Opening and closing of office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Built and maintained all job schedules daily as well as in advance for initial visits, material selection, measurement, fabrication and installation.
- Initiated and maintained detailed communication with clients pertaining to their specific job, including scheduling, answering questions and addressing concerns.
- Provided clients with knowledgeable assistance regarding material selection for countertops and cabinets.
- Calculated cost of jobs based on blueprints and cabinet measurements in order to provide accurate estimates for clients.
- Reviewed final measurements and field templates to ensure accuracy prior to fabrication and provided fabrication department with final drawings.
- Ordered clients' selected materials in a timely manner, according to fabrication and installation dates.
- Managed three field crews and provided instructions for the day, as well as troubleshooting and resolving unforeseen circumstances in the field.
- Collected and properly recorded job deposits as well as final payments.
Administrative Assistant/Senior Project Manager
Division 9, LLC
2008.03 - 2014.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received, provided and recorded detailed bids for multiple-design projects based on blueprints and final cabinet drawings.
- Managed 6 field crews, providing daily schedules, support, troubleshooting and ensuring daily proper staffing.
- Acted as problem solving liaison between field crews and builders' superintendents.
- Maintained accurate inventory of supplies for job fabrication, field crew tools, as well as office supplies.
- Kept detailed record of job balance due dates and collected promptly and accordingly.
- Managed and reviewed final drawings prior to fabrication to ensure perfect accuracy.
- Managed all aspects of human resources, ensuring and maintaining a healthy and positive employee-company relationship.
Education
Associate of Science - Business Administration/ Human Resources
Valencia Community College
Orlando, FLSkills
- Verbal Communication
- Schedule/ Project Management
- Document Preparation
- Billing and Invoicing
- Scheduling and Calendar Management
- File Organization
- Database Entry
- Customer Service
- Proficient in Office Related Software
Languages
Spanish, English
Native language
Timeline
Office Administrative Assistant
Peak Marble & Granite
2014.06 - 2015.06
Administrative Assistant/Senior Project Manager
Division 9, LLC
2008.03 - 2014.04
Associate of Science - Business Administration/ Human Resources
Valencia Community College
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