Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesús A. CASTRO

San Juan

Summary

Public service professional with experience in administrative leadership, policy implementation, and operational management. Known for fostering team collaboration and focusing on achieving strategic goals. Valued for adaptability and reliability in dynamic environments. Knowledgeable Office System Administrator with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy. Experienced with facilitating engaging and effective training sessions. Utilizes innovative methods to ensure participant understanding and retention. Track record of enhancing team performance through well-structured training programs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Oficina Del Inspector General
09.2023 - Current
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to public servants by copying, faxing, and filing documents.
  • Responded to inquiries from approximately 30 daily callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among public servants and visitors alike.
  • Managed 4 social media platforms, ensuring a consistent brand voice and message.
  • Evaluated program effectiveness using data-driven analysis methods to inform continuous improvement efforts.

Client Service Analyst

Gaither International/PR INC
01.2018 - 08.2023
  • Conducted approximately 15 informational trainings and briefings to clients on new features and updated products
  • Contacted and managed more than 10 clients as issues arose to provide prompt resolutions
  • Maintained issues logs and prepared periodic reports based on data
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained new personnel regarding company operations, policies, and services.

Education

MPA - Government and public policies

Universidad De Puerto Rico, Piedras Campus Escuela Graduada De Administración Pública Roberto Sánchez Vilella
San Juan
12.2024

Bachelor's Degree - Political Science

Inter American University of Puerto Rico
San Juan
2020

High School Diploma -

Escuela Laboratorio Inter Metro
San Juan
2016

Skills

  • Proactive team leadership
  • Proficient in Microsoft Office document and presentation creation
  • Collaborative team member
  • Training development
  • Document development
  • Conflict resolution skills
  • New hire on-boarding
  • Creation of educational content
  • Content timeline coordination
  • Content development
  • Problem-solving skills
  • Social media managing

Certification

  • Transacciones de personal Adiestramiento - (2 crédito/hora)
  • Derecho probatorio – Evidencia II Adiestramiento - (3 crédito/hora)
  • Sana Administración pública Adiestramiento - (3 crédito/hora)
  • Manejo y custodia de la propiedad pública Adiestramiento - (3 crédito/hora)
  • Contratación gubernamental Adiestramiento - (3 crédito/hora)
  • Pre - intervención efectiva Adiestramiento - (3 crédito/hora)

Languages

Spanish
Native language
English
Upper intermediate (B2)

Timeline

Office Administrative Assistant

Oficina Del Inspector General
09.2023 - Current

Client Service Analyst

Gaither International/PR INC
01.2018 - 08.2023

MPA - Government and public policies

Universidad De Puerto Rico, Piedras Campus Escuela Graduada De Administración Pública Roberto Sánchez Vilella

Bachelor's Degree - Political Science

Inter American University of Puerto Rico

High School Diploma -

Escuela Laboratorio Inter Metro
Jesús A. CASTRO