Jesse Del Rio Garced
Caguas
Summary
Proven track record in event coordination and customer service, demonstrated at Gekko Entertainment Corp. by effectively managing logistics and overcoming challenges. Excelled in enhancing guest experiences and maintaining high-quality standards at Caguas Casino Real. Skilled in guest service excellence and excellent communication, achieving long-term customer relations and maximizing profits through strategic marketing and VIP event management.
Overview
18
18
years of professional experience
Work History
Event Coordinator
Gekko Entertainmet Corp.
06.2021 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Casino Waiter
Caguas Casino Real
07.2006 - 09.2019
- Demonstrates and promotes positive customer and guest relations.
- Serves food and drinks to customers.
- Assists with stocking supplies.
- Always keeps workstations clean and sanitary.
- Other duties as assigned.
Marketing Table Host
Caguas Casino Real
03.2011 - 05.2013
- Maintained and retained the high standards of quality service and marketing.
- Maximized profits by delivering an outstanding customer service.
- Directed and Organized VIP’s Tournaments, Cocktails and Dinners.
- Open House Activities.
- In charge of a One-on-One Client Route Maintenance.
Education
Advertising / Marketing -
University of Sagrado Corazon
San JuanSkills
- Guest Service Excellence
- Quality Controls
- Excellent Communication Skills
- Development of Different Ethnic Groups Clientele
- Long-term Customer Relations
Timeline
Event Coordinator
Gekko Entertainmet Corp.
06.2021 - Current
Marketing Table Host
Caguas Casino Real
03.2011 - 05.2013
Casino Waiter
Caguas Casino Real
07.2006 - 09.2019
Advertising / Marketing -
University of Sagrado Corazon
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