Jessica Garcia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Loan Originator
Habitat For Humanity Of Puerto Rico
San Juan
02.2023 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Administrative Assistant
IGPA
Loiza
10.2021 - 09.2022
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Quality Analyst
Banco Santander Of Puerto Rico
San Juan
01.2013 - 04.2020
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Education
Bachelor of Arts - Marketing And Communications
UMET
San Juan, Puerto Rico06.1999
Skills
- Organizational Strengths
- Document Analysis
- Client Relations
- Financial Services
- Audit Processes
- Excellent Communications
Timeline
Loan Originator
Habitat For Humanity Of Puerto Rico
02.2023 - Current
Administrative Assistant
IGPA
10.2021 - 09.2022
Quality Analyst
Banco Santander Of Puerto Rico
01.2013 - 04.2020
Bachelor of Arts - Marketing And Communications
UMET