Jessica Garcia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Loan Originator
Habitat For Humanity Of Puerto Rico
02.2023 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Administrative Assistant
IGPA
10.2021 - 09.2022
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Quality Analyst
Banco Santander Of Puerto Rico
01.2013 - 04.2020
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Education
Bachelor of Arts - Marketing And Communications
UMET
San Juan, Puerto Rico06.1999
Skills
- Organizational Strengths
- Document Analysis
- Client Relations
- Financial Services
- Audit Processes
- Excellent Communications
Timeline
Loan Originator
Habitat For Humanity Of Puerto Rico
02.2023 - Current
Administrative Assistant
IGPA
10.2021 - 09.2022
Quality Analyst
Banco Santander Of Puerto Rico
01.2013 - 04.2020
Bachelor of Arts - Marketing And Communications
UMET
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