Jessica Lausell
Humacao
Summary
Dynamic Learning & Development Specialist with 22 years of experience in learning, organizational development, change management, and training administration. Recognized for successful implementation of myLearning (Plateau LMS) and multiple initiatives to foster inclusive, high-performing cultures. Skilled in managing training programs, system administration, and continuous improvement initiatives. Highly motivated, detail-oriented, customer-focused professional with strong interpersonal and communication skills.
Overview
22
22
years of professional experience
Work History
Learning & Development Specialist
Merck
01.2017 - 01.2023
- Managed administration of myLearning (Plateau) LMS including curricula creation, reporting, and instructor support.
- Conducted New Hire Orientations and Learning Café sessions.
- Monitored and reported training metrics bi-weekly.
- Registered training documentation in HPRM and managed document control processes.
- Supported Change Management meetings and prepared training impact assessments.
- Handled customer service requests via ServiceNow and facilitated internal service delivery.
Information Steward Specialist
Merck
01.2015 - 01.2017
- Maintained master data (Bill of Materials, Recipes) in SAP system.
- Created materials and managed visual aids for SAP processes.
- Participated in Global ISO Community and Master Data Forums to ensure data compliance.
- Supported SOP development for the Supply Chain Department.
Special Assignment – SAP (COMET) System Implementation
Merck
01.2014 - 01.2015
- Led documentation and Master Plan efforts for COMET Go-Live implementation.
- Designed tracking matrices and reported project metrics.
- Participated in hypercare period and Lessons Learned sessions for future SAP rollouts.
Organizational Effectiveness Specialist
Merck
01.2012 - 01.2015
- Administered and expanded the English Program and Global English Online Courses for the site.
- Managed Educational Assistance and External Training Programs, including budgeting and approvals.
- Acted as Change Agent and Inclusion Team Member, facilitating cultural engagement initiatives.
- Supported site communications, newsletters, and plant-wide announcements.
Organizational Development & Communications Technician
Schering-Plough Products, LLC
01.2008 - 01.2011
- Coordinated training logistics and administered educational programs.
- Managed the Educational Assistance Program and site donations initiatives.
- Supported site communications and employee recognition activities.
- Active member of Community Relations and Sports Committees.
Training & Development and Security Assistant
Schering-Plough Products, LLC
01.2002 - 01.2008
- Managed training records, event logistics, and documentation processes.
- Supported security compliance initiatives, including explosive license management and government audits.
- Coordinated employee relations and community outreach events.
Quality & Training Clerk
Schering-Plough Products, LLC
01.2001 - 01.2002
- Registered training documentation and supported Quality Assurance processes.
Education
MBA - Human Resources
Columbia University Center
Caguas, PR01.2010
MBA - Management
University of Turabo
Gurabo, PR01.2007
Bachelor’s Degree - Office System Administration
University of Puerto Rico
01.2001
Skills
- Learning Management Systems
- Organizational Change Management
- Master Data Management
- Training and Program Coordination
- Process Improvement
- Employee Engagement & Inclusion Initiatives
- Budget Management and Reporting
- MS Office Suite
- Quickbase
- TrackWise
- HPRM
- Midas
- Internal Behavioral Coaching
Timeline
Learning & Development Specialist
Merck
01.2017 - 01.2023
Information Steward Specialist
Merck
01.2015 - 01.2017
Special Assignment – SAP (COMET) System Implementation
Merck
01.2014 - 01.2015
Organizational Effectiveness Specialist
Merck
01.2012 - 01.2015
Organizational Development & Communications Technician
Schering-Plough Products, LLC
01.2008 - 01.2011
Training & Development and Security Assistant
Schering-Plough Products, LLC
01.2002 - 01.2008
Quality & Training Clerk
Schering-Plough Products, LLC
01.2001 - 01.2002
MBA - Management
University of Turabo
Bachelor’s Degree - Office System Administration
University of Puerto Rico
MBA - Human Resources
Columbia University Center
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