Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jessica Ortiz Martinez

Ponce

Summary

Find a challenging opportunity in which I will develop my skills in customer service, where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. Demonstrate my knowledge and abilities, in order to contribute in the success of the company that brings me the opportunity. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Experience Advisor

Luma Energy
06.2021 - Current
  • Responsible for managing inbound customer voice calls and interactions including those handled by Associate Customer Experience Advisors (ACXA), as well as more complex interactions, such as new service start requests, service orders and solve problems.

Sales Executive

Bella Group
12.2020 - 05.2021
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Analyzed past sales data and team performance to develop realistic sales goals.

Retail Sales Consultant

At&t Mobility Puerto Rico and At&t US
08.2014 - 09.2020
  • Full understanding, acceptance and execution of Our AT&T Retail Promise
  • Extraordinary Customer Experience every customer every time
  • Execute sales, service and customer experience initiatives in store
  • Receive and organize merchandise.

Sales Representative

RadioShack Company
11.2010 - 03.2014
  • In charge of inventory, sales of technology, computer technician and cashier.

Sales Representative

American eagle outfitters
11.2008 - 07.2010
  • Responsible of Customer Service, Sales, Cashier and the storage of the whole store.

Manager

China Store
05.2006 - 12.2007
  • Responsible of Customer Service, sales, hire and train new staff, and delegate responsibilities.

Education

B.S. in Biology- Biomedics and Biotechnology Concentration -

Universidad de Puerto Rico, Ponce Campus

B.S in Psychology Online Campus -

Ana G. Mendez University

Skills

  • Microsoft Office, Windows and Linux Software
  • Quantitative, qualitative and analytical skills
  • Strong interpersonal and communication skills
  • Knowledge of advertising and sales promotion techniques
  • Team worker, creative, innovative, leadership and enthusiast
  • Request management
  • Problem Resolution
  • Account Management
  • Language Fluency
  • Understanding Customer Needs

References

Will be available upon request.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Experience Advisor

Luma Energy
06.2021 - Current

Sales Executive

Bella Group
12.2020 - 05.2021

Retail Sales Consultant

At&t Mobility Puerto Rico and At&t US
08.2014 - 09.2020

Sales Representative

RadioShack Company
11.2010 - 03.2014

Sales Representative

American eagle outfitters
11.2008 - 07.2010

Manager

China Store
05.2006 - 12.2007

B.S. in Biology- Biomedics and Biotechnology Concentration -

Universidad de Puerto Rico, Ponce Campus

B.S in Psychology Online Campus -

Ana G. Mendez University
Jessica Ortiz Martinez