Jessica M Perez
Summary
To be able to work in a place where I can further develop my skills, give top quality service and acquire new experiences. To be able to perform at my best during work and be helpful to others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Salon Manager /Grooming Salon Leader
Petsmart
08.2013 - Current
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
Interpreter
Aon Hewitt S.J Translation Line
01.2013 - 05.2013
- Assisted foreign language-speaking clients with inquiries.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Interpreted spoken and written languages other than English and vice versa.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Customer Service Associate
Aon Hewitt
01.2012 - 01.2013
- CSR
- Manage Health and Welfare benefits
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Emergency Hotline Operator
Departamento de la Familia
01.2009 - 01.2012
- Manage cases over the phone
- Attend seminars on child abuse
- Office work
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate/Women Stylist
Banana Republic
01.2005 - 01.2009
- Women wardrobe specialist
- Sales and customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to team objectives in fast-paced environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Presented professional image consistent with company's brand values.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Office assistant
UMET Cupey
01.2003 - 01.2004
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Arts - Psychology
Universidad Metropolitana (Cupey Campus)
San Juan05.2009
Skills
- Customer Service
- Microsoft Office
- Staff Collaboration
- Operational Efficiency
- Salon Retail Sales
- Day-to-Day Operations
- Safety Awareness
- Employee Relations
- Recruitment and Hiring
- Problem-Solving Skills
- Decision-Making Skill
- Managing Multiple Tasks
Languages
Spanish
Native language
English
Proficient
C2
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Salon Manager /Grooming Salon Leader
Petsmart
08.2013 - Current
Interpreter
Aon Hewitt S.J Translation Line
01.2013 - 05.2013
Customer Service Associate
Aon Hewitt
01.2012 - 01.2013
Emergency Hotline Operator
Departamento de la Familia
01.2009 - 01.2012
Sales Associate/Women Stylist
Banana Republic
01.2005 - 01.2009
Office assistant
UMET Cupey
01.2003 - 01.2004
Bachelor of Arts - Psychology
Universidad Metropolitana (Cupey Campus)
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