Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Noble-Archilla

Bayamon,PR

Summary

Dynamic and resourceful professional with extensive experience at Stewart Enterprises, excelling in executive support and administrative functions. Proven track record in enhancing operational efficiency through strong organizational skills and effective calendar management. Recognized for maintaining confidentiality while delivering exceptional customer service and achieving sales goals. Fluent in English with advanced data entry capabilities.

Overview

24
24
years of professional experience

Work History

Field Operation Support Assistant

Service Corporation International
01.2015 - 07.2021
  • Prepares death certificates and complete required documentation and permits for burial services.
  • Prepares property tittles for the families.
  • Coordinate interments and/or exhumations for families with the funeral homes and crematories
  • accordingly with the state and federal laws and procedures.
  • Prepares marker monument placement paperwork.
  • Oversees the processing of installation orders to grounds and maintenance departments.
  • Responds to customer inquiries via telephone, internet and in person.
  • Prepares and distributes daily schedules reports and documents.
  • Coordinate repairs to office equipment.
  • Analyze special cases from customers referred by the General Manager.
  • Receives and process payments and contracts.
  • Provide support and answer question to the sales and administrative personnel.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Interacted with vendor contractors and professional service personnel to receive orders, direct
  • activities and communicate instructions.

Senior Executive Assistant

Stewart Enterprises-Simplicity Plan Headquarters
11.2009 - 12.2014
  • Collaborated with the HR Department, The Sales Executive Office and Operational Executive Officer
  • To write procedures for all departments.
  • Tackled and addressed high-priority issues with professional administrative discretion.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Obtained signatures for important financial and legal documents.
  • Entered customer information and updates in database system to track leads, interactions,
    • Relationshipships and propel sales opportunities.
  • Participated in frequent communication with other administrative team members, human resourcesand finance department on special projects and events.
  • Approved travel expenses and reimbursement requests from managers and other administrative
  • Wrote and distributed executive meeting agendas and minutes to department heads and executiveteam members.
  • Compared information and coordinated with other executive assistants to arrange accommodations,
  • Transcribed minutes of meetings and executed meeting and events for company to support sales,Business,business, development and senior management teams. Researched documents and analyzedInformation.ormation. effects
  • Developed and audited practices, programs and reporting system metric for optimal efficiency.

Sales Executive Assistant

Stewart Enterprises-Simplicity Plan Headquarters
08.2001 - 10.2009
  • Set up meeting and event logistics for senior management, including executives and board of
  • Directors.
  • Updated and implemented administrative, executive support policy changes and monitored effects.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Created newsletters to share company updates and events.
  • Entered customer information and updates in database system to track leads, interactions,
    • Relationshipships and proper sales opportunities.
  • Managed daily financial tasks such and invoices, reports and proposals.
  • Supported auditors during review process with clerical support.
  • Developed corrective action plans in conjunction with the Senior Sales Executive Officer and Sales
  • Directors to improve overall quality of services and sales plan.
  • Developed and update spreadsheets and databases to track, analyze and report on performance andsales data.
  • Maintained current knowledge of applicable sales and product changes in order to provide bestPossible>possible service for all the Sales Directors.
  • Provides and pricing information for all Sales Force and Sales Directors.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Supported logistics for sales programs, meetings and sales events, including room reservatioAgendai>
  • agenda preparation and calendar maintenance.
  • Restocked office supplies and break room supplies and place purchase orders for all the sales offToes
  • to maintain adequate stock levels.
  • Process bonus payment for Sales Directors and the Sales Force when they achieved or exceeMonthlyli>
  • monthly and/or the quarterly targets.

Administrative Assistant

Stewart Enterprises-Simplicity Plan
12.1997 - 07.2001
  • Stewart Enterprises-Simplicity Plan Quality Control-Main Office
  • Researched and explored quality issues to report compliance.
  • Built descriptive test scripts to validate expected functionality.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Maintained records and reports for compliance and analysis purposes.
  • In charge of process sales contracts for all the sales offices and facilities around the Island and make
  • sure each one was processed accordingly with the company policy and the federal and state regulations.
  • Attended courses and workshops to gain additional mortuary industry knowledge.

Education

BBA - Business Administration And Management

Interamerican University
San Juan Metro
05-2004

Associate of Science - Secretarial Science And Administration

Puerto Rico University
Cayey, Puerto Rico
12-1997

Skills

    Strong organization

    Professionalism and etiquette

    Resourcefulness and initiative

    Calendar management

    Data Entry (112 wpm) Service desk support Ability to maintain confidentiality

    Friendly, positive attitude Fluent in English Computer Skills (Word, Excel, etc)

    Invoice Processing Customer service-oriented Strong organizational skills

Timeline

Field Operation Support Assistant

Service Corporation International
01.2015 - 07.2021

Senior Executive Assistant

Stewart Enterprises-Simplicity Plan Headquarters
11.2009 - 12.2014

Sales Executive Assistant

Stewart Enterprises-Simplicity Plan Headquarters
08.2001 - 10.2009

Administrative Assistant

Stewart Enterprises-Simplicity Plan
12.1997 - 07.2001

BBA - Business Administration And Management

Interamerican University

Associate of Science - Secretarial Science And Administration

Puerto Rico University

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Jessica Noble-Archilla