Jessynel M. De León Rivera
Toa Baja
Summary
Dynamic professional with a proven track record at IKEA, excelling in customer service and problem-solving. Demonstrated leadership in training and mentoring staff on restaurants, enhancing team efficiency. Skilled in inventory management and suggestive selling, fostering customer loyalty through exceptional service and product knowledge. Adaptable and committed to driving satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waitress & Bartender
Prime Blvd 868
09.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment
- Managed cash register and processed customer payments efficiently
- Assisted in training new staff on service protocols and menu knowledge
- Developed positive relationships with regular customers through friendly conversation
Delivery Driver
Uber
03.2024 - Current
- Navigated delivery routes efficiently to ensure timely package arrival
- Managed customer interactions professionally, addressing inquiries and concerns effectively
- Collaborated with dispatch team to optimize route planning and improve delivery schedules
Assistant Store Manager
BurgerFi
07.2023 - 03.2024
- Provided general administrative support including answering phones, typing letters, reports and memos
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Rotated through series of different stations based on team needs
- Assessed team members skillsets and assigned tasks accordingly for optimal efficiency
- Coached, mentored and trained team members in order to improve their job performance
- Developed and implemented strategies to increase customer satistaction ana loyalty
- Prepared alcoholic and non-alcoholic drinks according to recipe standards
- Maintained inventory of liquor, beer, wine, and other items.
Receptionist
IKEA
10.2021 - 06.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Shared detailed information regarding options to help customers make decisions
- Problem-solving abilities
- Inbound and Outbound calling
- Inventory
Education
High School Diploma -
Josefina Barceló
Guaynabo, PR2020
Skills
- Leadership and management
- Adaptability
- Product & service knowledge
- Orientation and training
- Suggestive selling
Timeline
Waitress & Bartender
Prime Blvd 868
09.2024 - Current
Delivery Driver
Uber
03.2024 - Current
Assistant Store Manager
BurgerFi
07.2023 - 03.2024
Receptionist
IKEA
10.2021 - 06.2022
High School Diploma -
Josefina Barceló