JESUAN RODRIGUEZ
Manati,Puerto Rico
Summary
Business Administration professional with a concentration in Management and Accounting and hands-on experience leading business operations, managing projects, coordinating teams, controlling budgets, and making strategic operational decisions. Founder and Operations Manager with experience managing projects throughout their full lifecycle, from planning and resource allocation to execution, performance monitoring, problem-solving, and completion. Experienced in coordinating personnel, vendors, procurement, budgets, timelines, and day-to-day operations across multiple business locations. Strong background in strategic planning, financial oversight, process improvement, decision-making, and business development. Strong organizational, analytical, and problem-solving skills, with proficiency in Microsoft Excel and Microsoft Office. Experienced in reviewing information, maintaining accurate records, analyzing data, and identifying discrepancies. Currently pursuing a second Bachelor’s degree in Project Management, further developing skills in planning, coordination, process improvement, and project execution.
Overview
2
2
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Founder & Operations Manager
CARIBE CRÊPE LLC
, Puerto Rico
01.2021 - Current
- Analyze sales, expenses, operational performance, and business data to identify discrepancies, trends, and opportunities for process improvement.
- Review financial and operational documentation, including invoices, contracts, payments, purchasing records, and business records, to ensure accuracy and completeness.
- Maintain organized digital and physical records supporting business transactions, expenses, vendor relationships, and operational activities.
- Gather and organize information from multiple sources to support operational and financial decision-making.
- Coordinate with employees, vendors, suppliers, landlords, and other stakeholders to obtain information, resolve issues, and complete business activities.
- Monitor business processes across multiple locations and identify operational gaps requiring follow-up or corrective action.
- Prepare and review financial and operational information to monitor performance, expenses, and resource allocation.
- Implement process improvements to increase operational efficiency, improve documentation, and strengthen internal controls.
- Manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
- Evaluate business information and supporting documentation to make informed operational decisions.
Office Clerk – Customer Billing & Collections
LUMA ENERGY
San Juan, Puerto Rico
07.2023 - 12.2025
- Reviewed and validated customer account and billing information to ensure accuracy, completeness, and proper documentation.
- Analyzed account information to identify discrepancies, inconsistencies, and issues requiring follow-up.
- Maintained accurate and confidential customer records within internal systems.
- Researched account and billing issues and coordinated with internal departments to obtain information and resolve discrepancies.
- Followed up on outstanding accounts, balances, payment arrangements, and pending requests.
- Maintained supporting documentation and records to ensure information was complete and readily available when required.
- Coordinated with internal teams to resolve account-related issues and complete assigned requests within established deadlines.
- Provided professional service while handling sensitive customer information and addressing billing-related inquiries.
- Worked in a performance-driven environment requiring accuracy, attention to detail, organization, and adherence to established procedures.
Sales Associate
POLO RALPH LAUREN
Barceloneta
01.2017 - 01.2022
- Provided customer service in a high-volume retail environment while supporting daily sales and operational objectives.
- Assisted with inventory organization, merchandising, product replenishment, and store operations.
- Collaborated with team members to maintain efficient workflows and customer satisfaction.
- Developed strong communication, teamwork, customer-service, and problem-solving skills.
Education
BBA - Project Management
Northbridge University
08.2026 - 10.2026
Bachelor of Business Administration - Management – Accounting
University of Puerto Rico (UPR)
08.2018 - 05.2023
Skills
- Data Analysis & Validation
- Research & Information Gathering
- Document Review
- Data Quality & Accuracy
- Discrepancy Identification
- Financial & Operational Analysis
- Reporting & Documentation
- Process Improvement
- Quality Control
- Recordkeeping
- Financial Information Review
- Internal Procedures
- Stakeholder Coordination
- Problem Solving
- Attention to Detail
- Time Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Project management
Languages
Spanish
First Language
English
Beginner
A1
Timeline
BBA - Project Management
Northbridge University
08.2026 - 10.2026
Office Clerk – Customer Billing & Collections
LUMA ENERGY
07.2023 - 12.2025
Founder & Operations Manager
CARIBE CRÊPE LLC
01.2021 - Current
Bachelor of Business Administration - Management – Accounting
University of Puerto Rico (UPR)
08.2018 - 05.2023
Sales Associate
POLO RALPH LAUREN
01.2017 - 01.2022