Jesus Ortiz
Carolina
Summary
Dynamic educator and customer service professional with a proven track record of enhancing student fluency in French at Academia Del Perpetuo Socorro and driving sales and customer satisfaction at Castlebooks. Leveraged adaptive learning tools and exceptional space management skills, achieving significant improvements in learning outcomes and store efficiency. Skilled in fostering cultural understanding and creating engaging customer experiences.
Overview
41
41
years of professional experience
Work History
French Teacher
Academia Del Perpetuo Socorro
San Juan, Puerto Rico
08.1983 - 05.2024
- Improved student fluency in French by incorporating immersive activities and authentic materials.
- Enhanced cultural understanding by integrating French traditions, customs, and history into lessons.
- Increased language retention through regular oral assessments and constructive feedback.
- Collaborated with other language teachers to develop cross-curricular projects for a richer learning experience.
Cashier
Ponderosa Steak House
Isla Verde, Carolina
06.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Floor Employee
Castlebooks
San Juan
12.2005 - 01.2006
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Collaborated with cross-functional teams to ensure a seamless shopping experience for customers, resulting in increased customer retention.
- Participated in ongoing training programs to stay current on industry trends and enhance selling skills continuously.
- Supported promotional events by creating eye-catching displays that showcased featured products effectively.
Grocery Clerk
Pueblo Supermarkets
San Juan
06.2005 - 08.2005
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Master of Arts - Comparative Literature
University of Puerto Rico
Rio Piedras01.1980
Bachelor of Arts - French
University of Puerto Rico
Rio Piedras 05.1979
Skills
- French fluency
- Adaptive learning tools
- Online Teaching Experience
- Space Management
- Skillful placing of grocery articles
- looking for customer satisfaction
Timeline
Cashier
Ponderosa Steak House
06.2017 - 08.2017
Sales Floor Employee
Castlebooks
12.2005 - 01.2006
Grocery Clerk
Pueblo Supermarkets
06.2005 - 08.2005
French Teacher
Academia Del Perpetuo Socorro
08.1983 - 05.2024
Master of Arts - Comparative Literature
University of Puerto Rico
Bachelor of Arts - French
University of Puerto Rico