Jesus Rodriguez
Toa Alta
Summary
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Orion Points
01.2023 - 12.2024
- Installed, configured and maintained computer systems and network connections.
- Assisted associates in resolving installation and operating problems with POS systems and peripherals including displays, printers, and cash drawers.
- Provided telephone, remote, and on-site support for clients in order to provide quick resolution to problems.
- Knowledge of helpdesk ticket system such as ManageEngine ServiceDesk would be of advantage.
Customer Service Representative
Conduent
10.2021 - 07.2022
- Answered incoming calls providing frontline customer support.
- Exceeded company productivity standards on consistent basis.
- Assistance in replacing EBT and WIC cards issued by various states, as well as with making transactions disputes, and updating data in the system.
Merchandise Dispatcher
Starwarehousing,Inc
08.2019 - 09.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Education
Bachelor of Technology - Network Technology And Application Development
Nuc University College
11.2021
Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Call Center Operations
- Software configuration
- Critical Thinking
- Technical support
- Data Management
- Hardware installation
- Desktop technical support
Languages
Spanish
First Language
English
Advanced
C1
Certification
- Retail sales Training - 2017
Timeline
IT Technician
Orion Points
01.2023 - 12.2024
Customer Service Representative
Conduent
10.2021 - 07.2022
Merchandise Dispatcher
Starwarehousing,Inc
08.2019 - 09.2021
- Retail sales Training - 2017
Bachelor of Technology - Network Technology And Application Development
Nuc University College
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