Jetsen Robles
Florida
Summary
Dynamic Sales Floor Leader at Walgreens with proven expertise in retail staff management and effective leadership. Achieved significant sales growth through strategic planning and team motivation. Skilled in inventory management and fostering employee engagement, resulting in enhanced customer loyalty and satisfaction. Committed to delivering exceptional service and driving results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Sales Floor Leader
Walgreens
01.2024 - Current
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised tasks, personnel and clients for Frito Lay, Nestle, McClain, WBA, Maybelline, L'Oreal, Tres Monjitas and other company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set monthly sales goals in the different areas of the store to maintain high numbers and positive feed backs from clients and owners.
- Worked closely with the Store Manager to develop strategic plans for achieving short-term goals as well as long-term growth objectives within the department or region.
- Developed strong relationships with key clients, ensuring repeat business and personalized service experiences.
- Fostered team collaboration by promoting a positive work environment, leading to increased employee morale and retention rates.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved customer loyalty scores.
- Boosted sales performance by implementing effective floor strategies and improving visual merchandising.
- Analyzed sales trends to identify opportunities for growth, implementing targeted action plans that drove results.
- Presented professional image consistent with company's brand values.
Squad Leader
US Army National Guard
01.2018 - Current
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Managed logistical aspects of squad operations, ensuring all necessary supplies and resources were available for mission completion.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
- Maintained property and equipment inventory and crew assignments.
- Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
- Submitted work orders to have A/C, Generators and Heavy duty vehicles repaired and checked each one thoroughly upon return to service.
- Maximized unit readiness with comprehensive maintenance schedules for all assigned equipment and resources.
- NCOIC during a mobilization to Saudi Arabia and Kuwait during 10 months, in charge of groups from 6 to 29 soldiers.
Overnight Associate
Cardinal Health
01.2022 - 02.2024
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
Maintenance Member
Dorado Beach Resort
07.2009 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Sales Associate
Big 5 Sporting Goods
05.2007 - 05.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - HVAC Repairer
US Army
Fort Lee03-2018
Associate Degree - Physical Therapy
Atenas College
Manati07-2017
Skills
- Effective leadership
- Keyholder
- Store operations
- Retail staff management
- Team management
- Staff scheduling
- Inventory
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Product knowledge
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Floor Leader
Walgreens
01.2024 - Current
Overnight Associate
Cardinal Health
01.2022 - 02.2024
Squad Leader
US Army National Guard
01.2018 - Current
Maintenance Member
Dorado Beach Resort
07.2009 - 06.2017
Sales Associate
Big 5 Sporting Goods
05.2007 - 05.2008
No Degree - HVAC Repairer
US Army
Associate Degree - Physical Therapy
Atenas College
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