Jhodellys Cruz Velázquez
Aguas Buenas
Summary
Dedicated professional with 5 years of experience in customer service and retail. Committed to helping customers by listening carefully, resolving concerns, and building positive relationships. Experienced in organizing and maintaining inventory in busy store environments, supporting product availability and smooth operations. Works well with others, adapts to changing needs, and takes pride in contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Restaurante La Ruta Carmelo Santos
02.2018 - Current
- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
- Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
Cashier and Sales Associate
De Todo, Killig Boutique & Cell Innovation
02.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer and balanced receipts at shift end
- Provided exceptional customer service, addressing inquiries and resolving issues
- Trained new cashiers on operational procedures and customer interaction techniques
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Community Health Promoter
AMSI in Collaboration With the Municipality of Aguas BUenas
06.2024 - 12.2024
- Collaborated with local organizations to enhance outreach efforts and increase program participation.
- Increased participation in preventive screenings through targeted outreach initiatives and collaboration with healthcare providers.
- Conducted needs assessments to identify health disparities within the community and tailor interventions accordingly.
- Evaluated program effectiveness through data collection, analysis, and participant feedback to drive continuous improvement.
- Trained and mentored junior staff on best practices in health promotion strategies and community engagement techniques.
Education
High School Diploma -
Escuela Superior Urbana José Félix Rodríguez
06.2024
Bachelor of Science - Biology
Universidad Ana G. Mendez
Gurabo, Puerto Rico05-2028
Skills
- Customer Service
- Effective Communication
- Problem-solving aptitude
- Multitasking
- Documentation and control
- Data Entry
- Microsoft Office
- Office Supplies Management
- Social Media and Promotions
- Teamwork and Collaboration
- Inventory Stocking
- Fluent bilingualism
References
References available upon request
Certification
- Office Administration
- Jovenes Lideres ASSMCA
- Certificado Aprendizaje En Servicio (Centro Medicina Familiar Menonita Oficina 104)
- Future Business Leaders of America
- Office Suite
LANGUAGES
Spanish - Native
English - Intermediate
Timeline
Cashier and Sales Associate
De Todo, Killig Boutique & Cell Innovation
02.2025 - 09.2025
Community Health Promoter
AMSI in Collaboration With the Municipality of Aguas BUenas
06.2024 - 12.2024
Waitress
Restaurante La Ruta Carmelo Santos
02.2018 - Current
High School Diploma -
Escuela Superior Urbana José Félix Rodríguez
Bachelor of Science - Biology
Universidad Ana G. Mendez