Jia Hong Wu
Hatillo
Summary
Elevated Miso Sushi Bar & Rest to a community favorite by implementing innovative service strategies and operational improvements over a decade, resulting in a consistent 20% annual increase in customer loyalty and a reputation for excellence in the local dining scene.
Overview
2026
2026
years of professional experience
Work History
Manager
Miso Sushi Bar & Rest
2015 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled costs to keep business operating within budget and increase profits.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Academia Adventista Del Norte
Arecibo05.2017
Skills
- Customer service
- Decision-making
- Time management
- Complex Problem-solving
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Customer relationship management
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Manager
Miso Sushi Bar & Rest
2015 - 06.2025
High School Diploma -
Academia Adventista Del Norte
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