Summary
Work History
Education
Skills
Timeline
Generic

Jimmy Hernández Rivera

Toa Alta

Summary

Astute Information Technician Support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Work History

Information Technician Support

Dantzler PR
12.2023 - Current
  • Guidance to over 25 users on proper use of networks.
  • Implementation of Service Help Desk for keeping track of works and solutions.
  • Researched and identified solutions to technical problems
  • Configured hardware, devices, and software to set up work stations for employees
  • Diagnosed and troubleshot hardware, software and network issues

Education

Software Developer -

Holberton School
Santurce, PR
11.2023

Bachelor's Degree in Information Technology -

NUC University - Online Division
ONLINE

Skills

  • Spanish
  • English
  • Autodidactic
  • Public Speaking
  • Problem Solving
  • Interpersonal Communication
  • Personnel Supervision
  • Help Desk
  • Networking Protocols
  • Network Troubleshooting and device configuration

Timeline

Information Technician Support

Dantzler PR
12.2023 - Current

Software Developer -

Holberton School

Bachelor's Degree in Information Technology -

NUC University - Online Division
Jimmy Hernández Rivera