Bamboo HR
J. "Jack" Melendez
Implementation Consultant
San Juan ,Puerto Rico
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Computer Systems Administrator
Centro Ararat Clinic
San Juan, PR
03.2018 - Current
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Deployed antivirus and security solutions throughout entire system network.
- Oversaw implementation and application of SaaS tools across entire company system.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Integrated and updated software products to boost system compatibility.
Consulting Intern
Workday & Sierra Cedar
Alpharetta, GA
05.2015 - 07.2015
- Gathered and analyzed business data to translate into meaningful insights.
- Determined and evaluated gaps in business processes using tailored assessments.
- Collaborated with team to optimize workflow and achieve objectives.
- Analyzed problems and worked with teams to develop solutions
Education
Associate Of Applied Arts - Computer Programming, Specific Applications
Broward College
Fort Lauderdale, FL 08.2014 - 07.2016
Licence Practical Nurse - Nursing
Sheridan Technical College
Hollywood, FL 08.2008 - 10.2009
Skills
Workflow Analysis
Nationality
Cuban and Puerto Rican
Software
RoboMQ
Power Automate
Office 365
Workday HCM
Timeline
Computer Systems Administrator
Centro Ararat Clinic
03.2018 - Current
Consulting Intern
Workday & Sierra Cedar
05.2015 - 07.2015
Associate Of Applied Arts - Computer Programming, Specific Applications
Broward College
08.2014 - 07.2016
Licence Practical Nurse - Nursing
Sheridan Technical College
08.2008 - 10.2009
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