Joshua Maldonado
Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Summary
Seasoned PMP-Certified Project Manager with over 5 years of experience in spearheading projects within IT, Healthcare, and Education sectors. Specializes in utilizing both Waterfall and Agile methodologies to streamline processes, manage risks, and enhance stakeholder communication. Demonstrates a keen ability to align project goals with organizational objectives, ensuring projects are delivered on time and within budget. Adept at leading cross-functional teams to exceed project expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Management Consultant
Intervoice - LORD Engineering
San Juan
01.2024 - Current
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Monitored progress of projects against established timelines and budgets.
- Analyzed data from completed projects in order to identify areas for improvement.
- Coordinated internal resources and third parties and vendors for the flawless execution of projects.
- Developed comprehensive project plans to be shared with stakeholders.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Created detailed reports on project status, issues, risks and opportunities.
- Assessed resource requirements and allocated personnel accordingly.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Identified potential risks associated with projects and developed mitigation strategies.
- Managed project scope, timeline and budget in alignment with company objectives.
- Outlined work plans, assessed resources and determined timelines for projects.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Monitored compliance with internal policies, contracts, and regulatory obligations.
- Successfully managed relationships with all stakeholders.
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
Project Manager, PMO
MCS Puerto Rico
San Juan
06.2021 - 08.2023
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Facilitated resolution of conflicts between team members when necessary.
- Managed the preparation and submission of all essential reports and documentation.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Spearheaded the execution of strategic projects aimed at improving operational efficiency and data management capabilities within the Data Program at MCS
- Managed project planning, execution, monitoring, and stakeholder management throughout the project lifecycle.
- Managed end-to-end execution of OTC Sunset Strategy project in Pharmacy Department, ensuring alignment with organizational objectives and timely delivery within budget constraints.
- Successfully managed migration project from on-premise to Azure Data Warehouse, facilitating seamless transition and improved cloud-based data management.
- Led and oversaw the design and implementation of a new data model for clinical reports, utilizing advanced data management techniques and ensuring compliance with standards.
- Worked with clinical staff to evaluate reporting needs and ensure adherence to regulatory guidelines, specifically ODAG compliance.
- Led the development of data repositories and effectively migrated data to TruCare, achieving seamless integration and enhanced accessibility.
- Effectively managed resources to develop regulatory reports and SOPs that met industry standards and organizational requirements.
- Led implementation of SaaS-based identity management solution, Identity Now, enhancing security and optimizing user access management
- Led planning and initial execution of API project, enabling seamless data integration and reporting for Enrollment Department.
- Ensured project alignment with Enrollment Department's reporting requirements and organizational objectives by establishing clear roadmap and direction.
- Utilized effective planning and initial execution to position the project for continued success, leading to seamless data integration and improved reporting capabilities within the Enrollment Department.
Professor of Business Management
NUC – National University College
Online Division
08.2021 - 12.2022
- Taught diverse subjects including Principles of Information Systems and Human Interactions and Interface Design (UIT/UAT), as well as Project Management
- Advised students on academic issues and career paths.
- Evaluated student performance through tests, quizzes, and other assessments.
- Delivered course lectures using modern technology to enhance student comprehension.
- Maintained student engagement through creative subject delivery and learning activities.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
IT Project Director
COSSMA – Primary Health Centers of Puerto Rico
Cidra
09.2020 - 06.2021
- Managed and drove the successful implementation of Telemedicine services within COSSMA, contributing significantly to improving healthcare accessibility.
- Enhanced patient experience and facilitated seamless communication with healthcare providers by implementing interactive screens within COSSMA's Telemedicine program.
- Led the implementation of EClinicalWorks, an advanced Electronic Health Record (EHR) system to optimize patient data management and healthcare delivery.
- Implemented TurnosPR, an innovative appointment scheduling process to optimize medical bookings within COSSMA.
- Directed the deployment of Liberty Software, a SaaS pharmacy management system, resulting in improved efficiency and quality of patient care at COSSMA.
- Oversaw the installation of speaker systems, data servers, and data connections at two healthcare centers to enhance communication capabilities and streamline data management processes.
- Managed complete lifecycle of multiple complex projects, aligning them with organizational goals and fulfilling stakeholder requirements.
- Effectively applied project management methodologies, risk assessment, and stakeholder communication.
- Developed and maintained project plans, schedules, budgets, and other related documents.
- Conducted meetings with stakeholders to discuss project progress, identify issues, and develop solutions.
- Managed daily activities of cross-functional teams to ensure successful completion of tasks within timeline.
- Provided technical guidance to team members in order to resolve complex issues related to IT projects.
- Implemented innovative technologies and processes to enhance healthcare delivery, streamline operations, and improve patient experiences within COSSMA
- Demonstrated ability to successfully complete projects within specified timelines and budgetary constraints, ensuring compliance with regulations and delivering high-quality results.
Project Manager
CDE Development
San Juan, Puerto Rico
10.2019 - 09.2020
- Democratized access to education and empowered individuals from diverse socioeconomic backgrounds by implementing the Community Development and Education Initiative.
- Supported marginalized groups, such as the unemployed, ex-convicted individuals, and those with limited financial resources, to overcome barriers in pursuing entrepreneurial aspirations.
- Implemented tailored educational resources and support networks to facilitate skill development and enhance business acumen.
- Created and implemented processes to ensure successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed and maintained project plans, timelines, and budgets.
Operations Project Manager
Alex & AnI
Carolina
01.2016 - 10.2019
- Implemented strategic plans and executed various initiatives that successfully raised funds for community development projects.
- Served as Project Manager at Alex and Ani, overseeing a project focused on supporting non-profit organizations in Puerto Rico through strategic initiatives.
- Conducted needs assessments to identify areas for improvement in partner relationships
- Applied project management strategies to achieve successful project completion
- Conducted performance monitoring and evaluation.
- Enhanced stakeholder engagement and communication
- Launched fundraising activities in Alex and Ani stores throughout Puerto Rico, resulting in substantial contributions for regional non-profit partners.
- Increased customer engagement within the Puerto Rico community by highlighting Alex and Ani's commitment to social responsibility and positive local impact.
- Established sustainable partnerships and fostered ongoing collaboration with non-profit partners in Puerto Rico through effective and creative fundraising activities, as acknowledged by their positive feedback.
- Used KPI-driven performance evaluations to measure impact in Puerto Rico market, demonstrating project success by driving meaningful contributions to non-profit organizations and achieving regional corporate social responsibility goals.
Education
MBA - Project Management
AGM- Ana G. Méndez University
Gurabo, PR05-2020
MBA - Technology Management
University of Phoenix
Guaynabo, PR05-2015
BBA - Business Management
University of Puerto Rico
Carolina, PR06-2010
Skills
- Project Management Methodologies (Waterfall, Agile)
- Resources Management and allocation
- Project Scheduling
- Risk Management and mitigation
- Systems implementation and Deployment
- Relationship Management and Team Leadership
- Stakeholder Communication
- Coaching and Mentoring
- Technical Proficiency (MS Project, Project Online, PBI, Office 365, Cherwell ITSM system, EClinicalWorks, TruCare, Azure)
Certification
PMP® - Project Manager Professional
- Credential Id: 3154263
- Issued by: Project Manager Institute
Languages
Spanish
First Language
English
Proficient (C2)
C2
Organizations
NSLS – National Society of Leadership and success, Sigma Alpha Pi
- Issued, August 21, 2020
PMI – Project Management institute
- Puerto Rico Chapter
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