Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Gonzalez Felix

Caguas,Puerto Rico

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Atento
Caguas, Puerto rico
10.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Cooker Operator

Sra. Papa & Don. Elote
Caguas, Puerto rico
09.2020 - 09.2021
  • Operated cooker and related equipment to cook food products according to recipes.
  • Prepared and built food items according to standardized recipes and directions.

Education

BBA - B.A. Business Development And Management

Inter American University
Cupey

Skills

  • Problem-solving abilities
  • Tactful and diplomatic
  • Positive and professional
  • Customer Service
  • Microsoft Office expertise

Languages

Spanish
Proficient
C2
English
Intermediate
B1

Timeline

Customer Service Representative

Atento
10.2021 - Current

Cooker Operator

Sra. Papa & Don. Elote
09.2020 - 09.2021

BBA - B.A. Business Development And Management

Inter American University
Jocelyn Gonzalez Felix