Jocelynn Vera
San Juan
Summary
Dynamic retail management professional with years of experience in steering high-volume stores to success. Expertise in driving sales performance, optimizing operations, and cultivating high-performing teams that excel in delivering exceptional customer experiences. A solid background in KPI execution, visual merchandising, and strategic workforce planning enhances the ability to align with brand culture while achieving operational excellence. Recognized as a results-driven leader with a hands-on management style that fosters collaboration and motivates teams to exceed targets.
Overview
12
12
years of professional experience
Work History
Assistant Manager
PacSun
San Juan, PR
01.2019 - Current
- Facilitated daily operations management for high-volume retail location, ensuring efficient workflow.
- Execute short- and long-term business strategies aligned with sales, conversion, and profitability goals.
- Lead recruiting, hiring, training, and development of hourly associates and supervisors.
- Drive customer-focused selling culture while ensuring consistent execution of store KPIs.
- Manage sales forecasting, payroll planning, inventory flow, transfers, and performance reporting.
- Enforced compliance with company policies, safety standards, and loss prevention procedures.
- Directed execution of visual standards for merchandising to enhance brand presentation.
- Utilize systems including ADP, UtiPro, ShopperTrak, and Zipline to support operational execution.
- Oversaw store operations to maintain efficient workflow and enhance customer satisfaction.
Merchandising Coordinator
Winston Retail
Stamford, CT
01.2018 - 01.2019
- Executed merchandising plans and visual standards across assigned retail locations.
- Partnered with store teams to improve product presentation and customer engagement.
- Ensured compliance with brand standards and supported revenue-driving initiatives.
- Communicated priorities and execution guidelines to maximize sales opportunities.
- Implemented visual merchandising standards that elevated store presentation and customer experience.
Assistant Manager
Armani Exchange
Stamford, CT
01.2014 - 01.2019
- Oversaw sales floor activities to consistently achieve and surpass sales-per-hour targets.
- Supervised associates, managed inventory, and supported forecasting and action planning.
- Facilitated high-quality customer interactions and upheld loss prevention measures to protect company assets.
Education
Associate Degree (A.A.) - Fashion Merchandising
Academy of Art University
San Francisco, CASkills
- Store Operations Management
- Sales & KPI Performance
- Team Leadership & Development
- Workforce Planning & Payroll
- Inventory & Merchandising
- Customer Experience Strategy
- Visual Merchandising
- Forecasting & Reporting
- Loss Prevention & Compliance
- Bilingual: English & Spanish
- Microsoft Word, Excel, PowerPoint
- Leadership
- Decision-Making
- Communication
- Multitasking
- Problem Solving
Timeline
Assistant Manager
PacSun
01.2019 - Current
Merchandising Coordinator
Winston Retail
01.2018 - 01.2019
Assistant Manager
Armani Exchange
01.2014 - 01.2019
Associate Degree (A.A.) - Fashion Merchandising
Academy of Art University