Joel
Aguadilla
Summary
Proactive Customer Service Representative with experience in managing high-stress situations and resolving customer complaints with empathy. Skilled in problem resolution, data entry, and Microsoft Office Suite, supporting efficient operations and enhancing customer satisfaction. Bringing strong critical thinking and communication skills to advance career in customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Office Management
06.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intern
Veterinarian
02.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Volunteer
Departamento De Recreación Y Deportes De PR
03.2023 - 10.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Science - Computer Engineering
Universidad De Puerto Rico De Mayaguez
Mayagüez, Puerto Rico05.2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Coordination
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Office Management
06.2024 - 07.2024
Intern
Veterinarian
02.2024 - 05.2024
Volunteer
Departamento De Recreación Y Deportes De PR
03.2023 - 10.2023
Bachelor of Science - Computer Engineering
Universidad De Puerto Rico De Mayaguez
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