Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
Generic

Joel Avila

Bayamon

Summary

Highly motivated and results-oriented professional with over 15 years of experience in business management, sales, supervision, and project management. Proven ability to leverage data analysis for process improvement and achieve impactful results. Bilingual (English & Spanish) with strong teamwork and communication skills.Skilled Project Analyst with experience coordinating complex projects, developing detailed plans, and ensuring timely deliverables are met. Possess strong problem-solving skills, adept at identifying project risks and implementing effective mitigation strategies. Previous work has improved project operations' efficiency, streamlined processes, and increased stakeholder satisfaction. Showcased ability to communicate effectively with team members and stakeholders, facilitating a clear understanding of project objectives and progress.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Analyst and Damage Assessment Leader

LUMA Energy
San Juan
02.2022 - Current
  • I managed a team of damage assessment specialists, optimizing their workload through task assignment and resource allocation to ensure successful project completion
  • I maintained accurate and timely payroll for the team, acting as the primary point of contact for external contractors, A&E firms, and internal departments throughout large-scale projects
  • My ability to independently assign tasks and develop project schedules with resource forecasting ensured efficient workflow and timely project delivery
  • Furthermore, I streamlined project management by creating a new tracking system that facilitated progress analysis and improved reporting efficiency
  • While this experience included supervising personnel across various programs, my core focus was ensuring successful project execution through effective team management, communication, and resource allocation.
  • Monitored and reported on issues that may impact timelines or budgets.
  • Maintained accurate records of all activities associated with each assigned project.
  • Managed multiple projects simultaneously while adhering to established deadlines.
  • Analyzed project requirements and developed detailed plans for successful implementation.
  • Developed a first-of-its-kind digital timesheet for Luma Energy: This innovative Excel tool streamlines data collection on labor and repair hours, equipment utilization, rented vehicle usage, and hotel costs associated with federal grant projects.
  • Automated labor hour logging: Created scripts in Excel that automatically log labor hours for crews, categorized by day, project, and crew.
  • Enhanced project control and reporting: The customized formulas and functions within the tool address the needs of project control managers, facilitating report generation for managing collected information to ensure federal grant eligibility.
  • Streamlined project management: Supported project managers with overseeing and coordinating projects. This includes contributions to project planning, documentation preparation and maintenance, contract and financial review, project activity monitoring, and overall project evaluation.

Translator for Transmission Lines

BMA; Luma Energy
07.2021 - 02.2022
  • Translator for multiple crews in open fields and offices for managerial team members
  • Author of multiple business written presentations, pieces of training, and official conversations
  • Real-time translator.
  • Conducted research to ensure accuracy in translations.
  • Translated a variety of documents from English to Spanish, including legal contracts and confidential records.
  • Collaborated with subject matter experts to develop a comprehensive glossary of industry terminology and slang.
  • Enhanced communication of hazardous mitigation safety minutes in both written and verbal forms.

Retail Associates

Coach New York
Barceloneta
06.2019 - 01.2021
  • Spearheaded the coordination of in-store marketing events, visual merchandising projects, and mailing order processing
  • Achieved exemplary understanding of in-store and online products, warranties, and services.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Performed price checks on items requested by customers.
  • Organized backroom storage areas for efficient access to merchandise.
  • Conversion to sales +30 Vs last year
  • Participated in promotional activities such as setting up displays or distributing marketing materials.

CPD Key Account Manager

L'Oréal Caribe
08.2018 - 03.2019
  • Successfully managed assigned customers to achieve sales growth and higher profit margins.
  • Accurately forecasted and achieved account results, including sell-in, sell-out, market share gain, and profit
  • Skillfully utilize expertise to support the creation of retailer-centric account plans, fostering strong alignment in joint business strategies and capturing retail buy-in
  • Developed strong relationships and deep understanding of customer needs by actively engaging with key stakeholders at the retailer's end
  • Established connections between Account key stakeholders of all functions and their L’Oréal counterparts by collaborating with other departments such as Supply Chain, Customer Service, CatMan Finance,and Trade Marketing.
  • Oversaw account sales growth and profitability aligned with BU/entity objectives. Developed and executed an annual business plan to maximize growth opportunities. Tracked accounts' performance against the plan, making adjustments as necessary.
  • Managed the relationship between internal teams and external customers.
  • Identified new opportunities for growth within existing accounts, as well as potential new customers.
  • Attended trade shows and industry events in order to build brand awareness among target audiences.

Multi-Store Manager

PRT - Claro
03.2013 - 10.2016
  • Oversees the operations of Retail Sales Centers and Customer Service Centers; the processes of handling requirements and claims from residential and business customers related to account management, service requests, processing of Universal Service Requests, equipment change and delivery, promotion, and sale of telecommunication services
  • Supervises the functions of receiving and processing customer payments, balancing, reconciliation, and preparation of deposits
  • Responsible for faithful compliance with processes and initiatives to improve Customer Service and Retention to meet operational and corporate objectives
  • Supervises the functions of retaining customers of retail consumer products and fixed lines, among others
  • Leading in developing and preparing sales groups to complete and exceed assigned sales objectives
  • Leading in implementing sales initiatives and plans that ensure the achievement of sales objectives
  • Responsible for conducting inventories and preparing documents for the shipment of recovered equipment to the warehouse
  • Manages face-to-face sales channels for the residential and mobile market: Ensures that brigades composed of sellers and group leaders are coordinated with agents to contact customers wherever they are; Ensures that events are coordinated where residential market customers attend and that the provision of the required sales human resource is coordinated with agents; and Manages the relationship between the Company and the external agent that provides the human resources to sell and supervise the sellers
  • Distributes work by determining the corresponding priority for each task of the center
  • Estimates the time required for its execution and makes the necessary adjustments in the compliance dates
  • Prepares productivity reports to determine the degree of performance of its center
  • Responsible for auditing all daily sales to ensure they comply with the Company’s practices and procedures
  • Responsible for ensuring that the situations presented by customers and agents are effectively processed and resolved within the established time objective
  • Ensures compliance with provisions, practices, and processes required by audits, inventories, and other required matters
  • Ensures that the necessary actions are carried out to comply with sales metrics, service, retention of income to the assigned base, procedures, practices, standards, and regulations related to personnel administration matters, preparation and budget control, and other administrative support activities.
  • Ensured that all stores were compliant with applicable health code regulations.
  • Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure.
  • Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
  • Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
  • Provided guidance during emergencies such as natural disasters or security threats.
  • Performed regular store visits to evaluate overall performance against established goals and objectives.
  • Scheduled shifts for all employees across multiple locations based on projected demand patterns.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
  • Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.

Key Account Manager

EMG
10.2008 - 03.2012
  • As the Project Operational Manager at Medical Card System, a Puerto Rican company dedicated to Medicaid and Medicare, I was responsible for leading a team of 140 employees island-wide
  • This role involves B2B marketing and promotion advising, focusing on developing new sales systems aligned with CMS Marketing Guidelines, a Federal Agency.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
  • Maintained a deep understanding of client products and services in order to effectively promote them.
  • Monitored competitive activities within assigned accounts and communicated findings to management.
  • Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
  • Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Key Responsibilities: Manage and Develop: Oversee the development of the Project MCS under an exclusive contract agreement
  • Team Supervision: Supervise a team of 140 promoters and 9 team leaders, ensuring optimal performance and productivity
  • Project Coordination: Coordinate and complete projects on time, within budget and scope
  • Event Planning: Plan and manage promotional event logistics, generating leads to drive business growth
  • Inventory Management: Manage and control promo items inventory across the island
  • Performance Monitoring: Monitor and oversee the day-to-day performance, activities, and requirements, managing operational delivery to ensure efficiency
  • Reporting: Prepare detailed reports for upper management regarding the project status.

Education

Microsoft Excel 2019/365, The CPD Standard Office, Google Data Analytics, Foundations: Data, Data, Everywhere, Google Data Analytics, Ask Questions to Make Data-Driven Decisions, FEMA ICS 100 Training Certification, FEMA ICS 200 Training Certification, Automation for Business

04.2024

BBA - Marketing - Marketing

Universidad Metropolitan, Bayamón
06.2011

Skills

  • Teamwork and Collaboration
  • Planning
  • Time Management
  • Problem-Solving and Innovation
  • Project Management
  • Process Mapping
  • Policy and protocol oversight
  • Issue Tracking
  • Meeting participation
  • Business process improvement
  • Facilities Inspection
  • Data Collection
  • Scope Definition
  • Inventory Management
  • Project Analysis
  • Requirements Gathering
  • Project Scheduling
  • System Integration
  • Problem-solving abilities
  • Task Prioritization
  • Analytical Skills
  • Goal Setting
  • Effective Communication
  • Interpersonal Communication
  • Written Communication
  • Root Cause Analysis

Languages

  • English
  • Spanish

Certification

  • Microsoft Excel 2019/365 | The CPD Standard Office
  • Google Data Analytics | Foundations: Data, Data, Everywhere.
  • Google Data Analytics | Ask Questions to Make Data-Driven Decisions.
  • FEMA ICS 100 Training Certification - FEMA.
  • FEMA ICS 200 Training Certification – FEMA.
  • Automation for Business Apr 2024.
  • AI, Phishing, and Cybersafety

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Project Analyst and Damage Assessment Leader

LUMA Energy
02.2022 - Current

Translator for Transmission Lines

BMA; Luma Energy
07.2021 - 02.2022

Retail Associates

Coach New York
06.2019 - 01.2021

CPD Key Account Manager

L'Oréal Caribe
08.2018 - 03.2019

Multi-Store Manager

PRT - Claro
03.2013 - 10.2016

Key Account Manager

EMG
10.2008 - 03.2012

Microsoft Excel 2019/365, The CPD Standard Office, Google Data Analytics, Foundations: Data, Data, Everywhere, Google Data Analytics, Ask Questions to Make Data-Driven Decisions, FEMA ICS 100 Training Certification, FEMA ICS 200 Training Certification, Automation for Business

BBA - Marketing - Marketing

Universidad Metropolitan, Bayamón

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