Joel Moctezuma Rivera
Springfield Gardens
Summary
Experienced Electronics Technician with over a decade of hands-on experience seeking growth opportunities in a dynamic company. Passionate about continuous learning and eager to develop technical skills in a collaborative environment. Committed to delivering high-quality results and contributing to team success through dedication and expertise. Seeking a challenging role to drive innovation and achieve organizational goals.
Overview
19
19
years of professional experience
Work History
OSP Engineer
Charter Communications
06.2021 - Current
- Reduced downtime, troubleshooting complex technical issues in OSP networks.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Ensured cable system reliability by conducting thorough inspections and addressing potential issues promptly.
- Increased efficiency with expert use of specialized tools, such as fusion machines, cable strippers, and signal test equipment.
- Delivered exceptional results under challenging conditions, including extreme weather events or limited access situations.
- Reduced downtime for clients by quickly identifying and repairing damaged coaxial cables in the field.
- Supported fellow technicians by sharing knowledge of industry best practices and troubleshooting methods.
- Ensured safety compliance by following company protocols and adhering to local regulations during all splicing activities.
Field Service Technician
Charter Communications
02.2018 - 06.2021
- Conducted new installs, reconnects and trouble calls.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Adhered to safety protocols to prevent field injuries.
Satellite Installation Technician
MasTec Advanced Technologies
06.2017 - 02.2018
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Optimized client experiences by tailoring custom installations based on individual needs.
Service Clerk
Duane Reade Pharmacy
10.2015 - 11.2016
- Cashier
- Process Damages, Call-ins, Recalls, Price Changes
- Stock Shelves
Stock Clerk/ Deli-man
Fine Fair Supermarket
02.2015 - 06.2015
- Stock Shelves
- Prepare Sandwiches, Cold-cuts
Service Clerk
Rite-Aid Pharmacy
06.2009 - 08.2009
- Stock Shelves
- Unloading of truck
- Cashier
Team Member
Target's
10.2008 - 06.2009
- Assist Customers
- Cashier
Black Hawk Mechanic / Infantryman
US Army National Guard
04.2006 - 06.2009
- Helicopter Maintenance
- Taxi UH-60 in/out of hangar
Education
High School Diploma - undefined
Escuela Superior Vocacional de Cidra
Cidra, PR05.2004
Skills
- Fiber optic design
- Cable splicing
- Material estimation
- Telecommunications engineering
- Network planning
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Computer skills
- Team collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
OSP Engineer
Charter Communications
06.2021 - Current
Field Service Technician
Charter Communications
02.2018 - 06.2021
Satellite Installation Technician
MasTec Advanced Technologies
06.2017 - 02.2018
Service Clerk
Duane Reade Pharmacy
10.2015 - 11.2016
Stock Clerk/ Deli-man
Fine Fair Supermarket
02.2015 - 06.2015
Service Clerk
Rite-Aid Pharmacy
06.2009 - 08.2009
Team Member
Target's
10.2008 - 06.2009
Black Hawk Mechanic / Infantryman
US Army National Guard
04.2006 - 06.2009
High School Diploma - undefined
Escuela Superior Vocacional de Cidra
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