Joelys Cruz Ruiz
Toa Alta
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Operation Specialist
GAMMA International Bank
06.2022 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, arranged, and input information into database system.
Manager
Kabanas
01.2020 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sales Representative
Farmacias Caridad
04.2018 - 02.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Old Navy
09.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Camp Counselor
Camp Mabo & Sound Of Music
05.2017 - 07.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
Education
BBA - Finance
Universidad Interamericana Recinto De Bayamón
Bayamón12.2022
High School Diploma -
Academia Discipulos De Cristo
Bayamon05.2016
Skills
- Microsoft Access
- Database Software
- Social Perceptiveness
- Systems Evaluation
- Microsoft Excel
- Microsoft Word
- Operation and Control
- Management of Personnel Resources
- Critical Thinking
- Active Listening
- Microsoft PowerPoint
- Operational Planning
- Customer Relationship Management
- Business Operations
- Business Development
- Customer Satisfaction
- Quality Management
- Inventory Supplies
- Leadership
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Operation Specialist
GAMMA International Bank
06.2022 - Current
Manager
Kabanas
01.2020 - 06.2022
Sales Representative
Farmacias Caridad
04.2018 - 02.2019
Camp Counselor
Camp Mabo & Sound Of Music
05.2017 - 07.2017
Customer Service Representative
Old Navy
09.2016 - 03.2018
BBA - Finance
Universidad Interamericana Recinto De Bayamón
High School Diploma -
Academia Discipulos De Cristo
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