Joenan Sánchez Silva
San Juan,Puerto Rico
Summary
A detail-oriented professional with expertise in risk analysis techniques and advanced Excel proficiency, adept at visualisation and reporting techniques. Demonstrates strong competencies in financial reporting, account reconciliation, and bookkeeping, ensuring accurate financial statements and efficient payroll management. Committed to delivering exceptional customer service while maintaining meticulous data entry standards. Career goals include leveraging analytical skills to enhance financial operations and drive organisational success.
Overview
9
9
years of professional experience
Work history
Project Evaluation and Monitoring Analyst
Department of Justice
10.2023 - Current
- Analyze financial data from various projects to support decision-making for funding proposals by government agencies, municipalities, and nonprofit organizations.
- Collaborate in the allocation and recommendation of state funding based on compliance and financial viability.
- Prepare detailed budgets and perform programmatic, administrative, and fiscal monitoring.
Customer Service Representative
Alight
12.2018 - 08.2023
- Delivered support to clients from major corporations (e.g., Abbvie, Amgen, Best Buy, GSK, Merck, Siemens) regarding plan eligibility, pension options, payments, and enrollment.
- Resolved customer inquiries in a high-volume environment while maintaining excellent service quality.
Waiter
Hamburguera de San Juan
San Juan
12.2018 - 01.2020
- Helped reduce waiting times by swiftly clearing tables after use.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Explained dish components clearly to inform customers' decisions.
- Relayed feedback from customers to management for continuous improvement.
Customer Service Representative
Conduent
06.2016 - 08.2018
- Handled inquiries from Humana Medicare members related to benefits, billing, enrollment, and eligibility.
- Processed medical and pharmaceutical claims with attention to accuracy and compliance.
- Coordinated payment resolutions and addressed billing discrepancies.
Education
BBA - Accounting
Interamerican University
Skills
- Risk analysis techniques
- Visualisation and reporting techniques
- Advanced excel proficiency
- Customer Service
- Financial reporting
- Data Entry
- Account reconciliation
- Bookkeeping
- Payroll
- Financial statements
Personal Information
Custom
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Bilingual: Fluent in English and Spanish
- Strong analytical, organizational, and time management skills
- Experienced in high-volume customer service environments
- Detail-oriented and dependable under pressure
Languages
English
Fluent
Timeline
Project Evaluation and Monitoring Analyst
Department of Justice
10.2023 - Current
Customer Service Representative
Alight
12.2018 - 08.2023
Waiter
Hamburguera de San Juan
12.2018 - 01.2020
Customer Service Representative
Conduent
06.2016 - 08.2018
BBA - Accounting
Interamerican University
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