Joenan Sánchez Silva
San Juan
Summary
Motivated accounting professional seeking to contribute analytical and financial expertise to a dynamic, growth-oriented organization. Looking to leverage recent experience in project evaluation and customer service to support strategic decision-making and advance within the company.
Overview
9
9
years of professional experience
Work History
Project Evaluation and Monitoring Analyst
Department of Justice
10.2023 - Current
- Analyze financial data from various projects to support decision-making for funding proposals by government agencies, municipalities, and nonprofit organizations.
- Collaborate in the allocation and recommendation of state funding based on compliance and financial viability.
- Prepare detailed budgets and perform programmatic, administrative, and fiscal monitoring.
Customer Service Representative
Alight
12.2018 - 08.2023
- Delivered support to clients from major corporations (e.g., Abbvie, Amgen, Best Buy, GSK, Merck, Siemens) regarding plan eligibility, pension options, payments, and enrollment.
- Resolved customer inquiries in a high-volume environment while maintaining excellent service quality.
Customer Service Representative
Conduent
06.2016 - 08.2018
- Handled inquiries from Humana Medicare members related to benefits, billing, enrollment, and eligibility.
- Processed medical and pharmaceutical claims with attention to accuracy and compliance.
- Coordinated payment resolutions and addressed billing discrepancies.
Education
BBA - Accounting
Interamerican University
San Juan05-2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Bilingual: Fluent in English and Spanish
- Strong analytical, organizational, and time management skills
- Experienced in high-volume customer service environments
- Detail-oriented and dependable under pressure
Timeline
Project Evaluation and Monitoring Analyst
Department of Justice
10.2023 - Current
Customer Service Representative
Alight
12.2018 - 08.2023
Customer Service Representative
Conduent
06.2016 - 08.2018
BBA - Accounting
Interamerican University
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