Johan Ortiz
San Juan
Summary
Dynamic leader with a proven track record at Bien Latino, enhancing customer satisfaction and team performance through coaching and analytical thinking. Excelled in complex problem-solving and performance improvement, significantly boosting operational and employee efficiency. Skilled in fostering workplace safety and employee development, demonstrating a unique blend of hard and soft skills to drive organizational success.
Overview
7
7
years of professional experience
Work History
Team Lead
Bien Latino
11.2018 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Waiter
Tropical Taste
06.2017 - 01.2018
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Psychology
Ana G Mendez University
Online Campus 01-2025
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Employee Evaluation
- Analytical Thinking
- Complex Problem-Solving
Languages
Spanish, English
Native language
Timeline
Team Lead
Bien Latino
11.2018 - Current
Waiter
Tropical Taste
06.2017 - 01.2018
Bachelor of Science - Psychology
Ana G Mendez University
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