Operational and Business Analyst
TMobile
2007 - 2026
- Analyzed operational data to identify trends, improving workflow efficiency.
- Collaborated with cross-functional teams to streamline processes and reduce bottlenecks.
- Created detailed reports on performance metrics, enhancing decision-making capabilities.
- Assisted in developing process documentation to standardize operational practices.
- Forecast Daily,Weekly and Monthly of Cancellations, Write Off Accounts, Suspended accounts and Aditional lines sales through customer service.
- Credit Underwriting for Tmobile for Business accounts. All sales of Retail Stores, Account Executives was evaluated by me. Overriding of exiting accounts also.
- Performance and evaluation of outsourcing vendor for accounts under Write off Status. Will meet with vendor weekly about performance and collections process with agency's. Set goals for Outsorce Agency.
- Collections accounts past due monitoring through Sql and diverse systems and report then on daily basis.
- Creating of SQL reporting. Worked with Terracata, Oracle, Power Bi , etc.
- Many others..