Johanelis Arocho
Bayamon
Summary
Driven Bilingual Certified Medical Assistant with 3 years of customer service and direct patient care experience, seeking a position where I can employ my education and training to provide compassionate patient care.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Harris Center For Mental Health And IDD
12.2024 - 07.2025
- Administered medications and vaccinations according to established protocols.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Coordinated patient scheduling, ensuring optimal use of clinic resources and reduced wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided EKG procedures to patients.
- Urinalysis
- Take vitals
Medical Assistant Externship
Dr. Gerardo Bueso, MD
05.2024 - 08.2024
- Greet and log in patients arriving at office or clinic.
- Interview patients to obtain medical information and measure their vital signs, weight, and height and record in EHR system.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Schedule appointments for patients.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Position Held
Ivy Kids Early Learning Center
01.2024 - 06.2024
- Provider patient care.
- Used conflict management techniques to de-escalate tense situations.
- Provider unmatched customer service.
Store Associate
Mi Tienda Store
10.2021 - 04.2022
- Provided unmatched customer service.
- Used a POS system to process credit, cash, and debit payments.
- Trained new employees on processes and procedures.
- Used conflict management techniques to de-escalate tense situations.
Education
Bachelor of Science - Sonography
NUC University
Bayamón, Puerto Rico01-2028
Medical Assistant Program -
The College of Health Care Professions
Houston, TX08.2024
Skills
- Bilingual (Spanish & English)
- Administer Injections (SQ,IM, ID, Gluteal)
- Insurance authorization and verification
- Reimbursement and referrals
- Medical Terminology
- Laws and Ethics
- Knowledge of diagnostic (ICD-10) and procedural (CPT and HCPCS) coding
- Charting
- Electronic Health Records
- Minor Office Surgical Procedures
- Direct Patient Care
- Anatomy and Physiology Trained
- Prepares exam and treatment rooms with necessary instruments
- Provides ambulation training (wheelchair, walker, cane and crutches)
- Prepare patients for examinations
- Take vitals (BP,P,R, and T) and measure patient height and weight
- Perform EKG's and PFT's
- Answering Multi-line phones and relay messages accurately
- Working Knowledge of surgical asepsis
- Autoclave
- Sterilization techniques
- Administer Strep, HCG pregnancy and flu tests
- Specimen Collection and analysis (Blood, UA, Stool and Sputum)
- Wound Care and suture removal
- Medical Front Desk (Appointment Scheduling, scan, fax, file and collect of co-pays and co-insurance)
- OSHA & HIPAA trained
- Phlebotomy (Vacutainer, Syringe, Butterfly, Capillary sticks)
- Collect patient history and chief complaints
Certification
NRCMA
Clinical Skill Set
- Bilingual (Spanish & English)
- Administer Injections (SQ, IM, ID, Gluteal)
- Insurance authorization and verification, reimbursement and referrals
- Medical Terminology, Laws and Ethics
- Knowledge of diagnostic (ICD-10) and procedural (CPT and HCPCS) coding
- Charting
- Electronic Health Records
- Minor Office Surgical Procedures
- Direct Patient Care
- Anatomy and Physiology Trained
- Prepares exam and treatment rooms with necessary instruments
- Provides ambulation training (wheelchair, walker, cane and crutches)
- Prepare patients for examinations
- Take vitals (BP, P, R, and T) and measure patient height and weight
- Perform EKG's and PFT's
- Answering Multi-line phones and relay messages accurately
- Working Knowledge of surgical asepsis, autoclave, and sterilization techniques
- Administer Strep, HCG pregnancy and flu tests
- Specimen Collection and analysis (Blood, UA, Stool and Sputum)
- Wound Care and suture removal
- Medical Front Desk (Appointment Scheduling, scan, fax, file and collect of co-pays and co-insurance)
- OSHA & HIPAA trained
- Phlebotomy (Vacutainer, Syringe, Butterfly, Capillary sticks)
- Collect patient history and chief complaints
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Medical Assistant
The Harris Center For Mental Health And IDD
12.2024 - 07.2025
Medical Assistant Externship
Dr. Gerardo Bueso, MD
05.2024 - 08.2024
Position Held
Ivy Kids Early Learning Center
01.2024 - 06.2024
Store Associate
Mi Tienda Store
10.2021 - 04.2022
Bachelor of Science - Sonography
NUC University
Medical Assistant Program -
The College of Health Care Professions
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