Johan G. Ramos Cotto

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Achievement : Being promoted to manager 2016-2019

• Managed inventory control, cash control and store opening and closing procedures.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Trained team members in successful strategies to meet operational and sales targets.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.