Johanna Mendoza
Instituto Cardiovascular San Francisco
Carolina
16
years of professional experience
Experienced administrative professional with strengths in appointment scheduling, calendar management, and document preparation. Known for organized office support, accurate data entry, and dependable coordination of daily operations.
Work History
Secretarial Assistant
4 Years- Scheduled patient appointments and coordinated daily agendas for medical staff
- Managed incoming calls, messages, and front-desk inquiries with professionalism
- Prepared correspondence, documents, and administrative records accurately
- Updated patient files and maintained organized confidential archives
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Coordinated appointment confirmations and follow-up reminders with patients
- Verified data entry for schedules, forms, and patient information
Secretaria
1 Year- Drafted letters, reports, and internal documents using clear administrative standards
- Managed calendars, meetings, and correspondence with consistent accuracy
- Supported staff with administrative tasks and improved office efficiency
- Provided clerical support to company employees by copying, faxing, and filing documents.
Registration Assistant
2 Years- Registered patients accurately, verifying demographics, insurance coverage, and required documentation.
- Coordinated admissions and appointment scheduling, maintaining organized front-desk workflow.
- Processed medical records requests while protecting patient confidentiality and HIPAA compliance.
- Reviewed insurance eligibility and authorization requirements to reduce registration delays.
- Maintained consistent front-desk operations during high-volume periods with strong attention to detail.
- Assisted in maintaining updated records by verifying all necessary information with patients and healthcare providers.
Vendedora
1 Year 11 Months- Assisted customers with product selection, pricing questions, and purchase decisions.
- Recommended merchandise based on customer needs, preferences, and inventory availability.
- Supported opening and closing procedures, including cash handling and sales floor readiness.
- Built strong customer relationships through attentive service and product knowledge.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
Vendedora Y Cajera
3 Years 1 Month- Operated cash register, processed sales, returns, and exchanges with accuracy
- Assisted customers on sales floor, locating merchandise and answering product questions
- Supported inventory counts, price changes, and merchandise restocking across departments
- Maintained checkout area cleanliness and ensured supplies remained available for operations
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Secretaria Medica - Data Entry
Skills
Data entry proficiency
Document preparation
File management
Proofreading expertise
Calendar management
Customer service
Office administration
Organization
Appointment scheduling
Schedule management
Appointment coordination
Supply ordering
Multi-line phone systems
Inventory purchasing
Confidentiality
Phone reception
Multitasking Abilities
Excellent communication
Timeline
Secretarial Assistant
Instituto Cardiovascular San Francisco
01.2003 - 01.2007Read More
Secretaria
Laboratorio Georgetti
01.2002 - 01.2003Read More
Registration Assistant
Hospital Auxilio Mutuo
01.2000 - 01.2002Read More
Vendedora
Staff Member, Martinez Arias- Plaza Carolina
08.1994 - 07.1996Read More
Vendedora Y Cajera
González Padín, Plaza Carolina
05.1991 - 06.1994Read More
MBTI Institute
Secretaria Medica from Data Entry
Read More