John Ponce
Carolina
Summary
Proven Delivery Expert with a track record of enhancing customer satisfaction through exceptional service and efficient delivery practices at Domino's Pizza. Demonstrates a strong work ethic and safety awareness, ensuring timely and accurate order fulfillment. Skilled in guest relations management and adept at maintaining professional appearance, contributing to a 20% increase in customer loyalty.
Overview
9
9
years of professional experience
Work History
Delivery Expert
Domino's Pizza
05.2015 - Current
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Coordinated consistent on-time deliveries of damage-free goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained clean and orderly appearance while on shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Reported customer questions, issues and complaints to management.
- Followed company policies and procedures during shift.
Education
Bartenders Certification - Mixology
Brown-Forman And The Bartenders Association of PR
1484, 20 Avenida F.D Roosevelt05.2008
GED -
None Appliclable
Canovanas, PR06.1994
Skills
- Customer interaction
- Order Verification
- Customer rapport
- Safety awareness
- Beverage Preparation
- Table Bussing
- Food Delivery
- Order delivery practices
- Safe Food Handling
- Guest Engagement
- Food Running
- Supply Restocking
- Menu Memorization
- Food safety understanding
- Hospitality service expertise
- Wine Pairings
- Menu presentation
- Strong Work Ethic
- Suggestive Selling
- Cash Handling
- Order Accuracy
- Dining area maintenance
- Bill computation
- Quality Control
- Professional Appearance
- Ordering Procedures
- Food spoilage prevention
- Exceptional customer service
- Food sales and promotion
- Wine pairing knowledge
- Wine service
- Performance Improvement
Reading, walking, hiking, gaming, biking and listening to music
I am a born and raised bilingual New Yorker, and I've been a bookworm since my teenage years. It has helped me enjoy dialect in a different way. Since I also had to take a class in typing 101 in Junior-High, it's allowed me to enjoy typing way more. As for adventuring, I enjoy walking and hiking on the beaches or some mountain trails leading to great rivers out here. If I'm home with my dog, I lay back and go at it a few rounds in one of my games. When it comes to music, Two languages make for quite a spectrum of musical memories. Over 50 years of music in my head make others swing and sometimes ask who is whose playing. Life without these great songs, would be cruelly sad.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Delivery Expert
Domino's Pizza
05.2015 - Current
Bartenders Certification - Mixology
Brown-Forman And The Bartenders Association of PR
GED -
None Appliclable
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