John E. Alago
Las Piedras
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to take on added responsibilities to meet team goals. Dedicated to customer service with knowledge and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Armed Guard
AGMA
09.2022 - 02.2023
- Ll at AGMA security (FEMA CONTRACTOR)
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Maintained physical fitness to perform physically demanding job tasks.
Customer Service Representative
Atento
08.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate - Public Safety
Universidad Del Turabo
Gurabo05.2021
High School Diploma -
Campolindo High School
Moraga, California06.2018
Skills
- Customer Service and Assistance
- Troubleshooting and Resolution
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Microsoft Office
Skills USA
SkillsUSA influences classroom curriculum, create and judge competitions, build brand loyalty among students and teachers, and actively recruit from the best, most highly skilled career and technical education students in the nation.
Timeline
Armed Guard
AGMA
09.2022 - 02.2023
Customer Service Representative
Atento
08.2019 - 02.2020
Associate - Public Safety
Universidad Del Turabo
High School Diploma -
Campolindo High School
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