Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johnny Rios

Bayamon,Puerto Rico

Summary

Accomplished Senior Field Service Engineer with a proven track record at PerkinElmer, specializing in analytical instrumentation calibration and customer support. Expert in preventive maintenance and troubleshooting, enhanced client relationships by ensuring 98% satisfaction through efficient problem-solving and multitasking abilities. Excelled in teamwork and collaboration, significantly optimizing service procedures. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Senior Field Service Engineer

PerkinElmer
10.2011 - 08.2024
  • Perform Maintenance and Calibration to Analytical

Instrumentation.

  • Scheduled service calls according to customer location and urgency of need.
  • Maintained tools and equipment, parts inventory.
  • Updated and maintained assigned Instrumentation per manufacturer specifications.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
  • Developed strong relationships with suppliers and vendors, negotiating favorable terms for the procurement of essential parts and equipment.
  • Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Checked safety practices and integrity of PPE.

Field Service Engineer

Kroma Associates
01.2005 - 10.2011
  • Perform Preventive Maintenance and repair or replace worn or malfunctioning components in Analytical Instrumentation.
  • Scheduled service calls according to customer location and urgency of need.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
  • Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
  • Checked safety practices and integrity of PPE.

Education

Electronic Engineering Technology - Electronic Engineering Technology

Instituto Tecnológico Recinto DE San Juan
San Juan
05.1989

Skills

  • Field Service Management
  • Remote Support
  • Client Relationship Building
  • Customer Support
  • Hardware Installation
  • Software Diagnostics
  • Customer Service
  • Multitasking Abilities
  • Following safety practices
  • Troubleshooting and repair
  • Documentation
  • Preventive Maintenance
  • Teamwork and Collaboration
  • Instrumentation calibration

Certification

  • HPLC Training - [Agilent, Waters and Thermo Scientific.]
  • [Gas Chromatogrphy ], - [Agilent ]
  • [UV Spectophotometers], [Shimadzu, Agilent PerkinElmer and others brands]
  • [Karl Fishers ], [Mettler and Metrohm]

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Senior Field Service Engineer

PerkinElmer
10.2011 - 08.2024

Field Service Engineer

Kroma Associates
01.2005 - 10.2011

Electronic Engineering Technology - Electronic Engineering Technology

Instituto Tecnológico Recinto DE San Juan
  • HPLC Training - [Agilent, Waters and Thermo Scientific.]
  • [Gas Chromatogrphy ], - [Agilent ]
  • [UV Spectophotometers], [Shimadzu, Agilent PerkinElmer and others brands]
  • [Karl Fishers ], [Mettler and Metrohm]
Johnny Rios