John Paul Diaz Ramirez
Hacienda Campo Rico
Gurabo
9
years of professional experience
Experienced travel professional with keen ability to deliver engaging and informative tours. Known for strong team collaboration, adaptability to changing needs, and achieving results. Proficient in route planning, historical knowledge, and effective communication. Reliable and personable, ensuring guests have memorable experiences.
Work History
ATV Tour Guide
4 Years 9 Months- Led guided tours, enhancing visitor engagement through storytelling and historical insights.
- Developed customized itineraries based on guest interests to improve overall satisfaction.
- Trained and mentored new staff on tour protocols and customer service standards.
- Coordinated logistics for large group tours, ensuring seamless operations and timely execution.
Tour Guide
8 Months- Mainly dedicated to customer service, selling, and guiding customers through Jet Ski, Kayaking, and paddle boarding tours.
Data Systems Administrator, Network Chief
1 Year- As Network Chief, held responsibility for the continuous and unperturbed service of the network in order for Marines to communicate effectively and fulfill mission readiness.
- Accountable for the physical technological components, as well as the digital side of said network.
Data Systems Administrator, Training Non-Commissioned Officer, Platoon Sergeant
2 Years 7 Months- As Platoon Sergeant, held the responsibility and authority for the delegation of tasks to subordinates in order to ensure functionality of the 1st Marine Air Wing’s communications.
- Skilled in all tasks relating to customer service: i.e., answering phones, constructing and running CAT 4E, CAT 5e, and CAT 6e cables, conversing with customers in regards to technical issues, ensuring trouble tickets were executed efficiently, assisting on a personal level with technological communicative complications and managing the Squadron’s Sharepoint.
- Earned the responsibility of training subordinates on job functionality, as well as facilitating the growth of their own experience and skill as System Administrators.
Skills
Public speaking
Presentation skills
Local history
Exceptional communication
Customer service
Timeline
ATV Tour Guide
Hacienda Campo Rico
01.2022 - 10.2026Read More
Tour Guide
SALT
05.2021 - 01.2022Read More
Data Systems Administrator, Network Chief
United States Marine Corps
05.2020 - 05.2021Read More
Data Systems Administrator, Training Non-Commissioned Officer, Platoon Sergeant
United States Marine Corps
10.2017 - 05.2020Read More