Jomarie Garcia-Molina
Trujillo Alto
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at La Esquina Gastro Bar through exceptional service and a strong work ethic. Skilled in cash handling and guest engagement, adept at creating memorable experiences. Demonstrated ability to improve service quality by efficiently managing multiple tasks and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Owner
Velitas
Trujillo Alto
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Mesera
La Esquina Gastro Bar
Guaynabo
06.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor Of Science - Biomedical Sciences
Universidad Interamericana Recinto Metropolitano
San Juan05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Sales expertise
- Quality Control
Accomplishments
Bachelor Degree Cum Laude
Timeline
Owner
Velitas
03.2023 - Current
Mesera
La Esquina Gastro Bar
06.2021 - 03.2023
Bachelor Of Science - Biomedical Sciences
Universidad Interamericana Recinto Metropolitano