Jonathan Baez Cruz
San Juan
Summary
Proven innovator with a track record of enhancing customer satisfaction and streamlining operations at Walmart. As a Team Leader at Home Office, I led initiatives that boosted team productivity and quality through effective collaboration and creativity. Skilled in process optimization and fostering teamwork, I excel in delivering high-quality results and innovative solutions.
Overview
10
10
years of professional experience
Work History
Modular Team Associate
Walmart
11.2014 - Current
- Increased customer satisfaction rates by consistently delivering high-quality results within agreed timeframes.
- Championed process optimization initiatives, employing Lean principles to minimize waste and maximize value creation for clients.
- Collaborated closely with team leads to identify potential bottlenecks in processes, resulting in timely resolution of issues affecting project timelines.
- Streamlined processes for increased productivity through the adoption of modular methodologies.
Team Leader
Home Office
02.2022 - 02.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School -
Ramón Vila Mayo
San Juan Puerto Rico 2001
Skills
- Innovation and Creativity
- Teamwork and Collaboration
- Quick Learner
- Customer Service
Timeline
Team Leader
Home Office
02.2022 - 02.2023
Modular Team Associate
Walmart
11.2014 - Current
High School -
Ramón Vila Mayo
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