Jonathan Del Valle Perez
Caguas
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Tavola
Condado, San Juan
12.2023 - Current
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
Kitchen Manager
Twisted Pine Brewing Co
Boulder
04.2017 - 12.2019
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Customer Service Representative
Atento
Caguas
11.2015 - 04.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Warehouse Worker
Amazon Fulfillments
Fort Worth
11.2013 - 01.2014
- Stowing, picking and packing.
Sales Associate
The Home Depot
Fort Worth
11.2010 - 10.2013
- Provide excellent customer service.
- Mix and prepare paint according to the customer's criteria.
- Maintain aisles and shelves clean and tidy.
- Make sure that the customers are always satisfied.
Education
Associate of Arts - Communications
Universidad del Turabo
Gurabo, PR01.2012
High School Diploma - General
Manuela Toro Morice
Caguas, PR01.2010
Skills
- Customer service expert
- Telecommunication skills
- Sharp problem solver
- Strong organizational skills
- Energetic work attitude
- Adaptive team player
- Skilled multi-tasker
Accomplishments
- Retail Sales Associate of the Month, 07/13
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Bartender/Server
Tavola
12.2023 - Current
Kitchen Manager
Twisted Pine Brewing Co
04.2017 - 12.2019
Customer Service Representative
Atento
11.2015 - 04.2017
Warehouse Worker
Amazon Fulfillments
11.2013 - 01.2014
Sales Associate
The Home Depot
11.2010 - 10.2013
Associate of Arts - Communications
Universidad del Turabo
High School Diploma - General
Manuela Toro Morice