Jonathan Laureano Santana
Manati
Summary
Experienced IT Administrator with a background in server management, virtualization, security, network administration, Electronic Health Records administration, data analytics, and customer support. Adept at leading IT initiatives, improving system performance, and ensuring high availability of critical infrastructure in fast-paced environments. Skilled in dashboard development and R scripting to analyze data, automate reporting, and deliver actionable insights that improve operational decision-making.
Overview
13
13
years of professional experience
14
14
Certifications
Work History
Management and Program Analyst
FEMA
Washington
07.2023 - 01.2026
- Frequent utilization of mathematical and statistical techniques to understand and interpret survivors and internal staff data to effectively deliver insights into inherent patterns and answers to leadership questions.
- Extensive computational and programming techniques knowledge frequently employed to create reusable and scalable solutions to improve and automate existing processes.
- Continually analyzing ongoing resource requirements, and capabilities to enable operational program delivery and performance for all the NPSC facilities.
- Utilization of tools like Power BI, Tableau and R Scripts to create interactive visualization and dashboards to enable clarity in interpreting data and making decisions for staffing allocation and movements.
- Serving as a subject matter expert on complex software applications and technology systems.
- Gather large quantities of data coming from different sources and databases using SQL and related tools, for analysis and report creation focused on senior and executive management for decision making and operational execution.
- Coordinating daily resource management for a multi-site complex operation.
- Collaborated with cross-functional teams to assess operational challenges, propose and to improve existing solutions.
- Created multiple complex data analysis models using R, SQL, and Power BI centered in delivering insights to the Agency Leadership about the emergency's survivors and internal staffing.
- Providing advice and recommendations, and executable action plans for the organization's managers and leadership, on the use and implementation of current and effective technology to address the Agency needs.
- Continuous handling of multiple concurrent priorities and always delivering the desired outcomes.
- Evaluating and producing recommendations regarding effectiveness or efficiency issues of major administrative aspects of systems and network operations as well as disaster recovery programs to maintain seamless business continuity.
- Developed reports, briefings, and presentations for senior leadership and stakeholders.
- Identified process gaps and implemented workflow improvements to enhance productivity and service delivery.
- Evaluated program performance using metrics, KPIs, dashboards, and prepared recommendations for improvement.
- Participated in the evaluation, selection and implementation of new software to handle the survivors incoming calls (Genesys Cloud).
- Continuous communication with peers, upper management, and other stakeholders on IT guidance, data management, and integration into the overall organization goals and strategy.
- Preparing statistical reports, forecast reports, historical data charts and graphs for management use and decision making.
- Processes, reports and dashboards automations using tools Power Automate Flows, Windows Automated Tasks, R Scripts and Power Bi.
- Data generation and extraction automation using API calls.
- More than 30 fully automated dashboards and reports to get or present information to other Team and Sections withing the Agency.
- Continuous support and advisor to subject matter experts, senior and executive management, and the board on data security, fidelity, integrity, utilization, and integration practices for automated business systems using visual tools such Power BI, Tableau, and R Scripts.
- Analyzing organizational operations to determine staffing priorities, system needs, and equipment requirements based upon program demand, staff availability, and executive directives.
- Maintained and optimized multiple databases and data warehouses for the Agency.
- Enforced the data governance policies for the organization.
- Applied and enforced the security strategy for data encryption and overall security of the repositories and data warehouses.
- Participated in the creation various data exchange interfaces based on internally developed data dictionaries and models.
- Developed reports using visualization tools to communicate findings effectively.
- Collaborated with cross-functional teams to gather data requirements and insights.
- Conducted data quality assessments to ensure accuracy and reliability of information.
- Automated data collection processes to improve efficiency and reduce manual effort.
- Managed databases and maintained documentation for analytical projects and methodologies.
Senior Systems Analyst & EHR Administrator
PR Renal Health & Research
Toa Baja, PR
03.2022 - 07.2023
- Administration and maintenance of the Electronic Health Record platform, including data integrity audits for all clinical and operational patient health and financial data.
- Frequent utilization of mathematical and statistical techniques to understand and interpret clinical patient data as well as medical billing data effectively delivering insights into inherent patterns and answers to organizational questions.
- Extensive computational and programming techniques knowledge frequently employed to create reusable and scalable solutions for the organization to improve and automate existing processes, as well as improve patient care in the process.
- Utilization of tools like Power BI, Tableau, and R Shiny to create interactive visualization and dashboards to enable clarity in interpreting data and making decisions for senior and executive management.
- Gather large quantities of data coming from different sources and databases using SQL and related tools, for analysis and report creation focused on senior and executive management for decision making and operational execution.
- Created multiple complex data analysis models using R, SQL, and Power BI centered in delivering insights into the organization and its patients.
- Windows Server Platform farm administration. Daily maintenance for over 50 virtual servers, including Active Directories, DHCP, DNS, Radius, SQL, among other server types.
- Datacenters administrations.
- Participated in the implementation and configuration of the Routing and Switching using the Mikrotik infrastructure.
- Office 365 applications configurations and administration. Participate in the configuration and administration of domains and Office 365 tools.
- Data Storage administration for backups replications.
- Server Virtualizations Platforms such Hyper-V and VMware.
- Participated in the evaluation, selection and implementation of a new electronic medical record for the organization that lead to a significant cost reduction annually of $170,000.
- Analyzing organizational operations to determine staffing priorities, system needs, and equipment requirements based upon program demand, staff availability, and executive directives.
- Created policies and procedures for the organization fully aligned with the corporate vision and strategy based on ISO 27001.
- Implemented the security policies and strategy for the corporation at large.
- Participated in the installation and configuration of the leading Next Generation Firewall and security suite of products via Palo Alto Networks.
- Participated on the execution of the overall corporate technical strategy to ensure the continuation of the operations through effective technology implementations.
- Maintained and optimized multiple databases and data warehouses for the organization.
- Enforced the data governance policies for the organization.
- Applied and enforced the security strategy for data encryption and overall security of the repositories and data warehouses.
- Evaluated system performance to identify opportunities for process optimization.
- Analyzed existing IT systems to identify areas of improvement and develop solutions.
- Assisted in the development of long-term strategic plans for improving IT infrastructure.
- Developed training programs for new staff to enhance skills and knowledge.
- Managed electronic medical record systems for efficient patient data retrieval.
- Trained staff on proper documentation practices and system navigation.
- Collaborated with healthcare providers to ensure accurate patient information entry.
- Conducted regular audits of electronic records for compliance with regulations.
- Resolved technical issues related to electronic medical records software usage.
- Maintained confidentiality and security protocols for sensitive patient information.
- Provided technical support to staff members on proper use of Electronic Medical Record systems.
- Performed data quality control checks for accuracy of patient information in the system.
- Reconciled billing discrepancies between providers, payers, and patients' accounts.
- Conducted periodic audits to ensure compliance with EMR standards and regulations.
- Assisted in troubleshooting hardware and software problems for end-users effectively.
- Conducted regular backups and disaster recovery tests to ensure data availability.
- Implemented Group Policies to manage user accounts, security settings and software deployment across the organization.
- Automated routine administrative tasks using scripting languages like PowerShell and Bash, increasing operational efficiency.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Developed interactive dashboards using Power BI for data visualization.
- Transformed raw data into structured formats for analysis and reporting.
- Optimized existing reports by enhancing data models and visuals.
- Automated report generation processes to enhance efficiency and accuracy.
Senior Associate System Technician
DXC Technology
Isabela
08.2021 - 03.2022
- Participated in a distributed team that focused on high end administration of Windows Servers Infrastructure for commercial and government agencies.
- Established protocols and processes for the creation and configuration of new servers based on the end client requirements and specifications.
- Design strategy for the automation of system updates and upgrades over disparate networks and regionally distributed infrastructures.
- Evaluating and producing recommendations regarding effectiveness or efficiency issues of major administrative aspects of systems and network operations as well as disaster recovery programs to maintain seamless business continuity.
- Use of ticketing platform to provide support for IT and servers problems related.
- Servers and share folders permissions administration.
- Provided management and technical support to ensure effective IT security practices and measures are incorporated into procurement, development, implementation, and operation of IT systems.
- Collaborated with stakeholders to gather requirements for system enhancements.
- Managed client relationships to address concerns and improve satisfaction.
Network Technician & EHR Administrator
Atlantis Consulting Group
Carolina, PR
10.2013 - 08.2021
- Administration and maintenance of the Electronic Health Record platform, including data integrity audits for all clinical and operational patient health and financial data.
- Frequent utilization of mathematical and statistical techniques to understand and interpret clinical patient data as well as medical billing data effectively delivering insights into inherent patterns and answers to organizational questions.
- Participated in a distributed team that focused on high end administration of Windows Servers Infrastructure for commercial and government agencies.
- Established protocols and processes for the creation and configuration of new servers based on the end client requirements and specifications.
- Design strategy for the automation of system updates and upgrades over disparate networks and regionally distributed infrastructures.
- Extensive computational and programming techniques knowledge frequently employed to create reusable and scalable solutions for the organization to improve and automate existing processes, as well as improve patient care in the process.
- Continually analyzing ongoing resource requirements, and capabilities to enable operational program delivery and performance for all facilities and central locations.
- Utilization of tools like Power BI, Tableau, and R Shiny to create interactive visualization and dashboards to enable clarity in interpreting data and making decisions for senior and executive management.
- Serving as a subject matter expert on complex software applications and technology systems.
- Gather large quantities of data coming from different sources and databases using SQL and related tools, for analysis and report creation focused on senior and executive management for decision making and operational execution.
- Coordinating daily resource management for a multi-site complex operation.
- Created multiple complex data analysis models using Excel, R, SQL, and Power BI centered in delivering insights into the organization and its patients.
- Providing advice and recommendations, and executable action plans to organization's managers, executive team, and board members on the use and implementation of current and effective technology to address organizational needs.
- Continuous handling of multiple concurrent priorities and always delivering the desired outcomes to the executive branch.
- Evaluating and producing recommendations regarding effectiveness or efficiency issues of major administrative aspects of systems and network operations as well as disaster recovery programs to maintain seamless business continuity.
- Developed ongoing and recurrent data analysis reports and visualizations to communicate quantitative and qualitative analysis findings to managers on program efficiencies, measures, and operations.
- Continuous communication with peers, upper management, and other stakeholders on IT guidance, data management, and integration into the overall organization goals and strategy.
- Preparing statistical reports, historical data charts and graphs, and memoranda for management use.
- Continuous support and advisor to subject matter experts, senior and executive management, and the board on data security, fidelity, integrity, utilization, and integration practices for automated business systems using visual tools like Power BI, Tableau, and R Shiny, as well as using reporting technology from R Markdown to produce executive summary reports.
- Windows Server Platform farm administration. Daily maintenance for over 50 virtual servers, including Active Directories, DHCP, DNS, Radius, SQL, among other server types.
- Datacenters administrations.
- Participated in the implementation and configuration of the Routing and Switching using the Mikrotik infrastructure.
- Office 365 applications configurations and administration. Participate in the configuration and administration of domains and Office 365 tools.
- Data Storage administration for backups replications.
- Server Virtualizations Platforms such Hyper-V and VMware.
- Participated in the configuration and the administration of the Wifi infrastructure.
- Analyzing organizational operations to determine staffing priorities, system needs, and equipment requirements based upon program demand, staff availability, and executive directives.
- Weekly, monthly, and quarterly presentations to senior management on IT resources consumption, security audits results, and overall state of the network, effectively leading, directing and influencing cyber security compliance, as well as proper policy and procedures adherence throughout my various leadership roles while at the organization.
- Participated on the execution of the overall corporate technical strategy to ensure the continuation of the operations through effective technology implementations.
- Maintained and optimized multiple databases and data warehouses for the organization.
- Enforced the data governance policies for the organization.
- Applied and enforced the security strategy for data encryption and overall security of the repositories and data warehouses.
- Participated in the creation various data exchange interfaces based on internally developed data dictionaries and models.
- Conducted routine maintenance on servers to ensure reliable operations.
- Configured, monitored and maintained network hardware, software and communication links.
- Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation.
- Managed user accounts within the Active Directory domain structure.
- Trained staff on proper documentation practices and system navigation.
- Collaborated with healthcare providers to ensure accurate patient information entry.
- Resolved technical issues related to electronic medical records software usage.
- Maintained confidentiality and security protocols for sensitive patient information.
- Provided technical support to staff members on proper use of Electronic Medical Record systems.
- Performed data quality control checks for accuracy of patient information in the system.
- Reconciled billing discrepancies between providers, payers, and patients' accounts.
- Assisted with the development of policies and procedures related to electronic health records management.
- Conducted periodic audits to ensure compliance with EMR standards and regulations.
Help Desk Technician
Atlantis Health Care Group
Carolina, PR
01.2013 - 10.2013
- Resolved technical issues for staff at Atlantis Health Care Group.
- Provided guidance on software and hardware usage to end-users.
- Managed help desk tickets using ticketing systems for efficient issue tracking.
- Collaborated with IT team to implement system upgrades and maintenance schedules.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Supported remote desktop connections for users requiring assistance offsite.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved network connectivity issues.
- Monitored performance and maintained systems according to requirements.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
Bachelor's Degree - Computer Science
Caribbean University
Bayamon, PR, United States05.2015
Associate of Science - Computer Science
Caribbean University
Vega Baja, PR05-2012
Skills
- Data analytics
- SQL databases
- Statistical modeling
- Dashboards development (Power BI)
- Process automation
- Software development
- Risk assessments
- Quality assurance
- Employee training
- Process improvement
- Data collection
- Reporting
- Procedure analysis
- Analytical skills
- Network and system administration
- Virtualization (Hyper-V and VMware)
- Hardware troubleshooting
- Customer service
- Performance improvement
- Windows server administration
- Data visualization
- R programming
- Active directory configuration
- Process optimization
- Backup and recovery
- Office 365 administration
- Data center administration
- Wireless networking
- VoIP systems
- Load balancing
- Network architecture
- ITIL framework
- Scripting languages
- Continuous improvement
- Electronic medical record administration
- Technical troubleshooting
- Training development
- Data backup
- Systems analysis
- Continuous learning mindset
Certification
Certified SQL Developer, W3 Schools, 08/01/25
Languages
English
Intermediate (B1)
B1
Spanish
Native
Native
Accomplishments
Top Performer Employee for Quarter 3 of 2024 (DHS FEMA)
Timeline
Management and Program Analyst
FEMA
07.2023 - 01.2026
Senior Systems Analyst & EHR Administrator
PR Renal Health & Research
03.2022 - 07.2023
Senior Associate System Technician
DXC Technology
08.2021 - 03.2022
Network Technician & EHR Administrator
Atlantis Consulting Group
10.2013 - 08.2021
Help Desk Technician
Atlantis Health Care Group
01.2013 - 10.2013
Bachelor's Degree - Computer Science
Caribbean University
Associate of Science - Computer Science
Caribbean University