Jonathan Martinez Gonzalez
Information Technology Specialist
San Juan
Summary
Over 10 years of experience specializing in managing enterprise-wide implementations and delivering advanced technical solutions that drove business growth, improved operational efficiency, and enhanced workplace productivity across various industries, including healthcare and insurance. I was skilled in gathering and analyzing both business and functional requirements, led data modeling initiatives, and mapped out processes to develop technology solutions for systems and networks. Expert in creating optimized workflows, aligning technology with business goals, and implementing solutions.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Computer Systems Administrator
HealthMap Solutions
11.2023 - Current
- Planned, tested, and implemented upgrades for complex information systems, ensuring seamless integration with existing infrastructure and compliance with healthcare regulations, such as HIPAA
- Managed and optimized network devices, including routers, switches, and firewalls, to ensure secure, uninterrupted network operations that supported critical healthcare applications and patient data systems, focusing on integrating IT security into project management
- Administered systems through cloud-based platforms like Azure Portal, with high utilization of IT security policies
- Maintained detailed system documentation, ensuring compliance with internal and regulatory standards, demonstrating meticulous attention to detail
- Led remote help desk and technical support operations for over 80 healthcare staff members, achieving a high customer satisfaction rate
- Utilized remote support tools to resolve most issues within the first hour, showcasing strong problem-solving skills
- Oversaw patch management to ensure all systems were updated, achieving full patch compliance and reducing vulnerabilities significantly
- Automated patch deployment for operating systems and healthcare applications, ensuring zero disruptions to patient care, utilizing basic network security knowledge
- Implemented and managed endpoint protection solutions and monitored IDS/IPS, detecting and mitigating a large percentage of cyber threats
- Managed security protocols for firewalls, proxy servers, and network traffic monitoring tools, performing security assessments and audits in compliance with federal regulations
- Utilized Intune to define security policies, ensuring devices accessed only authorized healthcare applications, and provided advice on network security and information security policies
- Deployed and installed essential software packages across 300+ devices, maintaining high software compliance
- Used Intune to push installation packages for Windows Server updates and critical software patches, achieving high update compliance
- Ensured the right tools, such as Microsoft Office and Teams, were available to hospital staff, increasing productivity
- Enforced security baselines using Intune to configure password policies, encryption, and device firewalls, ensuring HIPAA compliance and demonstrating expertise in IT security policy development and implementation
- Integrated seamlessly with the Microsoft ecosystem, including Azure Active Directory and Microsoft 365, enabling secure access to hospital EHR for authorized healthcare professionals
- Integrated Intune with Microsoft Defender and other security tools, continuously monitoring devices for security threats, achieving a high threat detection rate, and showcasing strong problem-solving and attention to detail in security monitoring tasks
IT & Cyber Specialist
Premier Warranty and Insurance
05.2022 - 10.2023
- Played a crucial role in managing and securing the technology infrastructure that supported all aspects of the business
- Managed and optimized the IT infrastructure, including networks, servers, and storage systems, to support the car insurance platform's operations
- Configured and maintained network devices like routers, firewalls, and switches to ensure continuous, secure access to critical applications such as claims management systems, policy management software, and customer databases
- Oversaw the management of data storage solutions, ensuring that customer data (such as personal information, claims history, and payment records) was securely stored and easily accessible
- Conducted regular security assessments and vulnerability scans to identify risks to sensitive data and IT systems, with high accuracy in risk identification
- Developed and implemented an incident response plan to quickly address cybersecurity threats, breaches, or data leaks, ensuring robust disaster recovery and business continuity strategies
- Managed endpoint protection solutions, detecting and mitigating a significant percentage of cyber threats
- Ensured compliance with industry-specific regulations, such as HIPAA and PCI DSS, through regular audits and updates
- Implemented and maintained security frameworks like ISO 27001 and NIST Cybersecurity Framework, achieving full audit compliance
- Conducted regular security awareness training for staff, reducing phishing attack incidents significantly
- Worked closely with business units to streamline internal processes and customer-facing services through technology, improving the claims process, customer communication, and policy management systems
- Integrated AI-driven claims processing and implemented chatbots for customer support, enhancing customer service satisfaction
- Evaluated and integrated third-party technology solutions, such as claim processing tools, underwriting software, or fraud detection systems, ensuring compliance with internal security and privacy standards
- Developed and supported customer-facing technologies, such as mobile apps or websites, allowing customers to manage policies, submit claims, and make payments securely
- Ensured projects stayed within the allocated budget by closely monitoring spending, tracking costs, and adjusting resources or timelines as needed
- Implemented and managed endpoint detection and response (EDR) systems like TrendMicro, Carbon Black, or Microsoft Defender for Endpoint, protecting workstations, mobile devices, and IoT devices in the car insurance environment
System Administrator
Alivia Health Systems
01.2021 - 04.2022
- Executed a crucial role in maintaining and securing the IT infrastructure that supported both clinical and administrative functions within healthcare organizations
- Set up, configured, and maintained servers, network devices, and storage systems that supported the organization's IT infrastructure
- Used tools like PRTG to monitor the health, performance, and security of servers, networks, and applications
- Identified bottlenecks, optimized performance, and resolved issues proactively to avoid downtime, achieving a high uptime rate
- Proficient in log aggregation and Security Information and Event Management (SIEM), ensuring comprehensive security monitoring and incident response
- Anticipated future healthcare IT infrastructure needs, managing resources like CPU, RAM, and storage capacity to ensure systems were scalable, efficient, and ready for future growth
- Planned, tested, and implemented regular updates to hardware and software, ensuring systems were up to date with the latest security patches and performance enhancements
- Enforced security policies to protect sensitive healthcare data, such as Protected Health Information (PHI)
- Managed firewalls, intrusion detection systems (IDS), and encryption to ensure the confidentiality and integrity of patient data, significantly reducing security incidents
- Implemented user access controls via Active Directory, ensuring only authorized users had access to sensitive data and enforcing strong password policies and multi-factor authentication (MFA)
- Ensured all systems complied with healthcare regulations like HIPAA and HITECH by conducting regular audits and assessments to mitigate risks to data security and privacy
- Managed data backup systems, ensuring critical healthcare data was backed up regularly and could be quickly restored in the event of a system failure or disaster
- Developed and maintained disaster recovery plans to ensure the organization could continue operations during unexpected events, minimizing downtime and ensuring business continuity
- Provided technical support to end users, including medical staff and administrative personnel, troubleshooting issues with systems like EHRs, lab management software, or hospital databases
- Worked with vendors and IT teams to integrate third-party healthcare applications into existing IT infrastructure, ensuring seamless interoperability between different software solutions
- Continuously evaluated the performance of hospital IT systems and implemented changes to improve efficiency, scalability, and reliability
Cyber Specialist Coordinator
Metro Pavia Health Systems
10.2020 - 01.2021
- Protected sensitive health data, ensuring compliance with regulatory standards, and mitigating cybersecurity risks
- Managed role-based access controls (RBAC) to restrict unauthorized access to healthcare systems
- Configured and maintained audit logs for all PHI systems to meet regulatory requirements
- Applied knowledge of the HITECH Act, promoting the adoption of health information technology and setting standards for electronic health records (EHRs) and patient data security
- Configured and managed next-generation firewalls (NGFWs), intrusion detection systems (IDS), and intrusion prevention systems (IPS) using tools like Fortinet
- Developed and coordinated incident response (IR) plans tailored to the healthcare sector, ensuring swift action in the event of a cyber-attack
- Managed healthcare data backup systems to ensure the availability and integrity of critical information
- Protected healthcare-specific IT systems such as Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems
IT Technician
Hospital Pavia
02.2013 - 10.2020
- Maintained the IT infrastructure and ensuring that healthcare systems and technology operated securely and efficiently
- Provided technical support for hospital staff, managed hardware and software systems, maintained medical devices, and ensured compliance with healthcare regulations such as HIPAA
- Installed, updated, and troubleshot Electronic Health Records (EHR) and Electronic Medical Records (EMR) software systems
- Ensured that wireless medical devices, such as infusion pumps and patient monitoring devices, were securely connected to the network
- Configured and maintained firewalls, routers, and switches to ensure hospital network security
- Utilized network monitoring tools to proactively monitor performance and security, addressing vulnerabilities as they arose
- Supported secure remote access for healthcare professionals via VPNs and secure desktop solutions
- Provided day-to-day IT support to hospital staff, troubleshooting hardware and software issues
- Utilized helpdesk ticketing systems like Zendesk and ServiceNow to track and resolve IT issues reported by healthcare staff
- Conducted training sessions and created user guides to assist healthcare staff with understanding new software tools
- Ensured seamless integration of different hospital systems, such as EHRs, patient management systems, and laboratory information systems
- Monitored the performance of hospital IT systems, including servers and networks, and took corrective action to avoid system downtime
- Diagnosed and resolved hardware, software, and network issues to ensure the hospital's IT systems and medical devices operated efficiently
Education
Bachelors - Information Systems
Universidad Ana G Méndez
01.2007 - 01.2012
Masters - Management of Information Security
Universidad Ana G. Méndez
01.2020 - 01.2022
Skills
Remote desktop services
Software installation
LAN and WAN technologies
Wireless networking
DHCP administration
IP address management
VPN configuration
Network configuration
System security
Email administration
User account management
Hardware troubleshooting
Incident management
IT infrastructure
System upgrades
Asset management
Patch management
Server hardware
Capacity planning
Server management
Network administration
Mobile device management
Firewall administration
Performance tuning
ITIL framework
Disaster recovery
Virtualization technologies
Configuration management
Cybersecurity best practices
Group policy management
Operating systems
Storage management
Network monitoring
Windows server
Active directory
System monitoring
Network performance monitoring
Network protocols
Technical support
Microsoft Office Suite
End-user training
Help desk software
Server and system administration
Troubleshooting and maintenance
System performance monitoring
Third-party integration
IT procedure development
Teamwork
Teamwork and collaboration
Excellent communication
Self motivation
Hardware installation
Data backup
Firewall management
LAN and WAN control
Effective communication
Certification
Security, Fortinet Certified Associate in Cybersecurity
Timeline
Senior Computer Systems Administrator
HealthMap Solutions
11.2023 - Current
IT & Cyber Specialist
Premier Warranty and Insurance
05.2022 - 10.2023
System Administrator
Alivia Health Systems
01.2021 - 04.2022
Cyber Specialist Coordinator
Metro Pavia Health Systems
10.2020 - 01.2021
Masters - Management of Information Security
Universidad Ana G. Méndez
01.2020 - 01.2022
IT Technician
Hospital Pavia
02.2013 - 10.2020
Bachelors - Information Systems
Universidad Ana G Méndez
01.2007 - 01.2012
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