Jonathan Pantaleon
Bayamón
Summary
Motivated and results-driven to provide excellent customer service and building positive relationships with clients. Dedicated and knowledgeable individual with experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge, upselling and cross-selling. Exceptional Telephone Etiquette Customer Service MS Office Expertise Problem-Solving Negotiation and Conflict Resolution Critical thinking skills Excellent communication skills Attention to Detail Strong interpersonal skills Proactive and self-motivated Exceptional organizational skills Product Sales
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Machine Operator
Man Power Group - Titleist
New Bedford
02.2024 - 07.2024
- Observe machine operations to detect any problems or defects in the finished product.
- Unload finished products from machines onto conveyors or other transport systems.
- Keep detailed reports of maintenance activities performed on machinery.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Inspect finished workpieces to ensure conformance with specifications.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Comply with company policies regarding quality control procedures.
- Troubleshoot malfunctions in equipment or processes.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Verified production orders prior to starting set-up.
- Adjusted machine settings according to production requirements.
Mail Clerk
Resource Logistics
New Bedford
07.2023 - 02.2024
- Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
- Track the data drive information used in case assignments and personnel management.
- Perform Area Office closed records processing.
- Provide administrative/clerical support and projects as assigned.
- Assist with processing mail.
- Maintain the filing system.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Ensured compliance with federal regulations governing mailing processes.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
Business Customer Service Representative
Liberty Cable Vision LLC
San Juan
03.2022 - 06.2023
- Answered calls, left voicemails, responded to emails, and scheduled follow-up calls to drive customer engagement and customer resolution.
- Works in conjunction with other departments to resolve customer disputes.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Explained product features and benefits to customers to encourage sales.
- Provided exceptional customer service to clients in a fast-paced call center environment.
- Scheduled technical appointments.
- Researched customer underpayments to facilitate collection.
- Maintained accurate records of all customer interactions using CRM software.
Customer Service Agent
Municipal Revenue Collection Center (CRIM)
San Juan
07.2020 - 09.2021
- Fulfilled customer requests by clarifying desired information and completing transactions by phone or email
- Negotiated with customers to reach payment agreements.
- Processed customer refunds and account adjustments, updating records in the database.
- Maintained a thorough understanding of legal regulations related to collections.
- Received payments and posted amounts paid to customer accounts.
- Resolved customer complaints quickly and efficiently.
- Processed credit card payments for customers.
Education
Bachelor of Business Administration - Marketing
Universidad Central De Bayamón
Bayamón, Puerto Rico 08.2015 - 11.2019
Skills
- Exceptional Telephone Etiquette
- Customer Service
- MS Office Expertise
- Problem-Solving
- Negotiation and Conflict Resolution
- Critical thinking skills
- Excellent communication skills
- Attention to Detail
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Product Sales
- Team Collaboration
Languages
- English, Advance
- Spanish, Native
Timeline
Machine Operator
Man Power Group - Titleist
02.2024 - 07.2024
Mail Clerk
Resource Logistics
07.2023 - 02.2024
Business Customer Service Representative
Liberty Cable Vision LLC
03.2022 - 06.2023
Customer Service Agent
Municipal Revenue Collection Center (CRIM)
07.2020 - 09.2021
Bachelor of Business Administration - Marketing
Universidad Central De Bayamón
08.2015 - 11.2019
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