Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jonathan Pantaleon
Bayamón
Work Preference
Summary
Customer-focused professional with experience delivering outstanding service and fostering strong client relationships. Skilled in assessing customer needs, resolving issues, and providing comprehensive product knowledge to enhance sales opportunities. Strong telephone etiquette and a commitment to client satisfaction drive effective customer interactions.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
MAAS- Merchandise and Audit Solutions
Bayamón, Puerto Rico
09.2024 - Current
- Managed inventory levels to ensure stock availability and minimize shortages.
- Conducted merchandise audits to verify product placement and compliance with company standards.
- Collaborated with team members to optimize merchandising displays for enhanced customer engagement.
- Trained new associates on operational procedures and merchandising techniques for improved efficiency.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Implemented visual merchandising strategies that aligned with brand guidelines, enhancing store aesthetics.
Machine Operator
Man Power Group - Titleist
New Bedford, MA
02.2024 - 07.2024
- Observe machine operations to detect any problems or defects in the finished product.
- Unload finished products from machines onto conveyors or other transport systems.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Inspect finished workpieces to ensure conformance with specifications.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Comply with company policies regarding quality control procedures.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
Mail Clerk
Resource Logistics
New Bedford, MA
06.2023 - 01.2024
- Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
- Track the data drive information used in case assignments and personnel management.
- Perform Area Office closed records processing.
- Provide administrative/clerical support and projects as assigned.
- Assist with processing mail.
- Maintain the filing system.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Ensured compliance with federal regulations governing mailing processes.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
Business Customer Service Representative
Liberty Cable Vision LLC
San Juan, Puerto Rico
03.2022 - 06.2023
- Answered calls, left voicemails, responded to emails, and scheduled follow-up calls to drive customer engagement and customer resolution.
- Works in conjunction with other departments to resolve customer disputes.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Explained product features and benefits to customers to encourage sales.
- Provided exceptional customer service to clients in a fast-paced call center environment.
- Scheduled technical appointments.
- Researched customer underpayments to facilitate collection.
- Maintained accurate records of all customer interactions using CRM software.
Customer Service Agent
Municipal Revenue Collection Center (CRIM)
San Juan, PR
07.2020 - 09.2021
- Fulfilled customer requests by clarifying desired information and completing transactions by phone or email
- Negotiated with customers to reach payment agreements.
- Processed customer refunds and account adjustments, updating records in the database.
- Maintained a thorough understanding of legal regulations related to collections.
- Received payments and posted amounts paid to customer accounts.
- Resolved customer complaints quickly and efficiently.
- Processed credit card payments for customers.
Education
Bachelor of Business Administration - Marketing
Universidad Central De Bayamón
Bayamón, Puerto Rico2018
Skills
- Exceptional Telephone Etiquette
- Customer Service
- Problem-Solving
- Negotiation and Conflict Resolution
- Critical thinking skills
- Excellent communication skills
- Attention to Detail
- Proactive and self-motivated
- Exceptional organizational skills
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Merchandise Associate
MAAS- Merchandise and Audit Solutions
09.2024 - Current
Machine Operator
Man Power Group - Titleist
02.2024 - 07.2024
Mail Clerk
Resource Logistics
06.2023 - 01.2024
Business Customer Service Representative
Liberty Cable Vision LLC
03.2022 - 06.2023
Customer Service Agent
Municipal Revenue Collection Center (CRIM)
07.2020 - 09.2021
Bachelor of Business Administration - Marketing
Universidad Central De Bayamón