Jonathan Rivera
Loiza
Summary
IT Technical Support Intern with system troubleshooting, remote support, and performance monitoring skills. Proven ability to respond promptly to emergency IT requests during critical operations.
Overview
4
4
years of professional experience
Work History
IT Technical Support Intern
Cardinal Health
Guaynabo
03.2022 - Current
- Provided technical support for software issues across multiple departments.
- Assisted users with system access and troubleshooting connectivity problems.
- Worked closely with senior IT support staff to identify potential sources of errors or malfunctions.
- Provided remote IT support for all company-wide locations.
- Provided general IT support to staff members including troubleshooting technical issues.
- Responded promptly to emergency requests for IT support during critical business operations.
- Monitored system performance to identify potential issues before they escalated.
Education
Bachelor of Science - Computer Science
Polytechnic University of Puerto Rico
377 Ponce De Leon Ave, San Juan06-2022
Skills
- System troubleshooting
- Remote support
- Performance monitoring
- Problem solving
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
IT Technical Support Intern
Cardinal Health
03.2022 - Current
Bachelor of Science - Computer Science
Polytechnic University of Puerto Rico