Jonathan Rodriguez
Utuado
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Funeraria Y Columbario Buxeda
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Established team priorities, maintained schedules and monitored performance.
Funeral Director's Assistant
Funeraria San Juan
07.2023 - 11.2024
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Secured and filed burial permits and made funeral arrangements.
- Provided administrative support to funeral home staff.
- Managed funeral home finances and performed general bookkeeping duties.
Licensed Funeral Director
Stonemor Puerto Rico Cemetery and Funeral, Inc.
03.2018 - 06.2023
- Trained in green funeral practices, offering environmentally friendly options for clients seeking sustainable end-of-life arrangements.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Implemented innovative marketing strategies to attract new clientele while maintaining a strong reputation within the community.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Secured and filed burial permits and made funeral arrangements.
Education
BBA - Business Administration And Management
National University College
Bayamon, PR01-2026
Certificate of Technical Studies - Embalming Techniques
Piedmont Technical College
Greenwood, SC12-2018
Associate of Science - Funeral Home Administration And Embalming
Antilles College of Health
San Juan, PR01-2018
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Family support
- Sales and marketing
- Verbal and written communication
- Task delegation
- Strategic planning
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Funeraria Y Columbario Buxeda
12.2024 - Current
Funeral Director's Assistant
Funeraria San Juan
07.2023 - 11.2024
Licensed Funeral Director
Stonemor Puerto Rico Cemetery and Funeral, Inc.
03.2018 - 06.2023
BBA - Business Administration And Management
National University College
Certificate of Technical Studies - Embalming Techniques
Piedmont Technical College
Associate of Science - Funeral Home Administration And Embalming
Antilles College of Health
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