Summary
Overview
Work History
Education
Skills
Remote Work Readiness
Timeline
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Yariela Cardenales Ortiz

Bayamón

Summary

Dynamic customer service professional with a proven track record at Nat Tribe LLC, excelling in high-volume call handling and enhancing patient retention. Skilled in problem-solving and inventory management, I leverage strong interpersonal communication to foster relationships and drive satisfaction, ensuring operational excellence and compliance in all interactions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Nat Tribe LLC
San Juan
12.2023 - 07.2025
  • Managed inbound and outbound calls to assist patients with product inquiries, schedule appointments, and provide follow-up communications, enhancing the overall patient experience.
  • Efficiently organized product inventory and processed stock orders to ensure availability and meet patient needs.
  • Provided clear and accurate information regarding company services and products, contributing to increased patient retention.

Administrative Assistant

JYYD Technology Inc.
San Juan
10.2019 - 01.2024
  • Served as the first point of contact for clients, providing exceptional customer service and detailed information regarding technology services.
  • Prepared client quotes and managed inventory to support sales and technical operations.

Field Supervisor

U.S. Census Bureau
Barranquitas
05.2020 - 11.2020
  • Supervised, trained, and monitored a team of field agents, implementing strategic call management and process improvements that boosted team productivity and customer satisfaction.
  • Managed payroll verification, inventory for field equipment, and compiled daily operational reports with a high degree of accuracy.
  • Ensured all team operations adhered to strict federal confidentiality and data security protocols.

Customer Service Agent

U.S. Census Bureau
Barranquitas
02.2020 - 05.2020
  • Excelled in building rapport and communicating effectively with interviewees to facilitate the accurate collection of sensitive information.
  • Maintained absolute confidentiality and diplomacy when handling personal data, ensuring compliance with all regulations.

Bank Teller

First Bank Puerto Rico
Bayamon
03.2018 - 07.2019
  • Processed a high volume of daily financial transactions, including payments, deposits, and withdrawals, with 100% accuracy.
  • Strictly adhered to all security and compliance protocols, safeguarding large volumes of cash and sensitive client account information.
  • Assisted customers by clearly explaining banking products, financial services, and applicable fees.

Education

Bachelor of Arts - Criminal Justice, Forensic Science

Interamerican University of Puerto Rico
Barranquitas
01.2013

Skills

  • Customer service and support
  • Technical proficiency
  • Professional expertise
  • Interpersonal communication
  • Empathetic communication
  • Clear communication
  • High-volume call handling
  • Dispatch coordination
  • Problem-solving skills
  • Decision-making abilities
  • Customer relationship management
  • Team leadership
  • Training and development
  • Data entry and verification
  • Data management strategies
  • Attention to detail
  • Accuracy in tasks
  • Inventory and order management
  • Working under pressure
  • Meeting deadlines efficiently
  • MS Office Suite proficiency
  • Internet research skills
  • Integrity and discretion
  • Strong work ethic
  • Case management expertise
  • Document management systems
  • Organizational skills
  • Time management techniques
  • Financial transaction processing
  • Cash handling proficiency
  • Adaptability in environments
  • Working with minimal supervision

Remote Work Readiness

Verified high-speed internet connection (600 Mbps download / 600+ Mbps upload)., Established, dedicated, and secure home office area free from distractions.

Timeline

Customer Service Representative

Nat Tribe LLC
12.2023 - 07.2025

Field Supervisor

U.S. Census Bureau
05.2020 - 11.2020

Customer Service Agent

U.S. Census Bureau
02.2020 - 05.2020

Administrative Assistant

JYYD Technology Inc.
10.2019 - 01.2024

Bank Teller

First Bank Puerto Rico
03.2018 - 07.2019

Bachelor of Arts - Criminal Justice, Forensic Science

Interamerican University of Puerto Rico

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Yariela Cardenales Ortiz