Jordanys Cardona
Dorado
Summary
Experienced in customer interactions and service solutions with a strong background in ensuring customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective issue resolution. Adaptable team collaborator quickly adjusts to changing needs while maintaining focus on achieving results through efficient and empathetic service. Known for reliability and proactive approach, consistently strives to meet both customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Cashier Team Lead
Subway
01.2023 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
English Tutor
Self Employed
03.2020 - 09.2021
- Introduced interactive activities to increase student engagement in lessons.
- Enhanced student reading comprehension by implementing engaging literature discussions.
- Organized literature circles to promote collaborative learning and discussion.
- Integrated cultural perspectives into lessons to broaden students' understanding of language.
Education
Bachelor of Science - Cognitive Psychology
Ana G Mendez
Bayamon06-2026
High School Diploma -
Jose Santos Alegria
Dorado06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Call center experience
- Conflict resolution
- Payment processing
- Microsoft outlook
- Product knowledge
- Team development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Conduent
06.2024 - Current
Cashier Team Lead
Subway
01.2023 - 05.2024
English Tutor
Self Employed
03.2020 - 09.2021
Bachelor of Science - Cognitive Psychology
Ana G Mendez
High School Diploma -
Jose Santos Alegria
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