Jordy Molina Nunez
Carolina
Summary
Adept at enhancing passenger experiences, I excelled in roles at GMD Airline Services, mastering baggage handling and problem-solving. My proactive approach improved efficiency and safety, demonstrating exceptional teamwork and collaboration. Leveraging skills in airport security regulations and passenger assistance, I consistently ensured seamless travel, significantly reducing delays and enhancing customer satisfaction.
Experienced with baggage handling, customer service. Utilizes effective communication to address customer inquiries and coordinate with team members. Track record of ensuring baggage safety and timely service in dynamic airport environment.
Overview
5
5
years of professional experience
Work History
Baggage Service Agent
GMD Airline Services/Air Canada
11.2024 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Maintained accurate records of baggage claims, facilitating smooth resolutions for passengers experiencing delays or losses.
- Developed strong relationships with external partners, such as airlines and ground transportation providers, to facilitate efficient baggage transfers.
- Assisted passengers with special needs, ensuring their travel experience was comfortable and stressfree.
Gate Agent and Check-in Agent
GMD Airline Services/Caribbean Airlines
07.2024 - Current
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
PAX Agent
GMD Airline Services
07.2023 - Current
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Implemented new procedures as needed to improve overall efficiency within the PAX Agent role.
- Maintained strict adherence to safety protocols, creating a secure environment for travelers.
- Handled luggage efficiently, reducing instances of lost or damaged items during transit.
- Provided passengers with accurate flight information, minimizing confusion and delays at the airport.
Pizza Delivery Driver
Marco's Pizza
06.2020 - 07.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
Bachelor of Science - Design of Video Games With Major in Programming
Atlantic University College
Guaynabo, Puerto Rico09-2022
Skills
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling
- Problem-solving
- Time management
- Teamwork and collaboration
- Airport safety regulations
- Airport security regulations
- Ticketing and boarding procedures
- Basic computer skills
- Check-in procedures
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Baggage Service Agent
GMD Airline Services/Air Canada
11.2024 - Current
Gate Agent and Check-in Agent
GMD Airline Services/Caribbean Airlines
07.2024 - Current
PAX Agent
GMD Airline Services
07.2023 - Current
Pizza Delivery Driver
Marco's Pizza
06.2020 - 07.2023
Bachelor of Science - Design of Video Games With Major in Programming
Atlantic University College
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