Service-oriented professional with experience in client-facing roles within high-volume environments. Delivers attentive and personalized service while maintaining a calm demeanor. Demonstrates strong communication skills and a commitment to creating welcoming guest experiences. Ready to enhance a hospitality team dedicated to guest satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Gulf STARGAS
Lares
06.2025 - 12.2025
Delivered high-quality customer service, enhancing guest experience through efficient interactions.
Resolved customer concerns promptly and effectively, maintaining composure under pressure.
Anticipated customer needs, streamlining daily operations for improved service flow.
Ensured accuracy in transactions and record-keeping with strong attention to detail.
Maintained well-organized, visually presentable workspaces to support a welcoming environment.
Demonstrated reliability and professionalism during high-traffic periods.
Customer Service Representative
ALMA Pharmaceutical Enterprises / Farmacia El Centro
Lares
06.2024 - 12.2024
Assisted customers with inquiries, providing clear guidance and thoughtful solutions to enhance satisfaction.
Delivered attentive, courteous service in a fast-paced environment, ensuring each guest interaction felt efficient and welcoming.
Managed multiple responsibilities while ensuring calm, professional service during peak times.
Processed transactions accurately, ensuring customer privacy and fostering trust.
Maintained organized service areas to enhance customer experience and uphold hygiene standards.
Supported inventory management and product availability to ensure a seamless customer experience.
Education
Bachelor of Science - Aircraft Systems Management (Professional Pilot)
Inter American University of Puerto Rico - Bayamón
Bayamón , PR
01.2025 - 05.2026
Skills
Customer service
Guest relations
POS systems
Tourism knowledge
Multilingual proficiency
Attention to detail
Team collaboration
Adaptability
Conflict resolution
Professional appearance
Phone etiquette
Communication etiquette
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Gulf STARGAS
06.2025 - 12.2025
Bachelor of Science - Aircraft Systems Management (Professional Pilot)
Inter American University of Puerto Rico - Bayamón
01.2025 - 05.2026
Customer Service Representative
ALMA Pharmaceutical Enterprises / Farmacia El Centro