Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorelys Martinez

Bayamon

Summary

Service-oriented professional with experience in client-facing roles within high-volume environments. Delivers attentive and personalized service while maintaining a calm demeanor. Demonstrates strong communication skills and a commitment to creating welcoming guest experiences. Ready to enhance a hospitality team dedicated to guest satisfaction.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Gulf STARGAS
Lares
06.2025 - 12.2025
  • Delivered high-quality customer service, enhancing guest experience through efficient interactions.
  • Resolved customer concerns promptly and effectively, maintaining composure under pressure.
  • Anticipated customer needs, streamlining daily operations for improved service flow.
  • Ensured accuracy in transactions and record-keeping with strong attention to detail.
  • Maintained well-organized, visually presentable workspaces to support a welcoming environment.
  • Demonstrated reliability and professionalism during high-traffic periods.

Customer Service Representative

ALMA Pharmaceutical Enterprises / Farmacia El Centro
Lares
06.2024 - 12.2024
  • Assisted customers with inquiries, providing clear guidance and thoughtful solutions to enhance satisfaction.
  • Delivered attentive, courteous service in a fast-paced environment, ensuring each guest interaction felt efficient and welcoming.
  • Managed multiple responsibilities while ensuring calm, professional service during peak times.
  • Processed transactions accurately, ensuring customer privacy and fostering trust.
  • Maintained organized service areas to enhance customer experience and uphold hygiene standards.
  • Supported inventory management and product availability to ensure a seamless customer experience.

Education

Bachelor of Science - Aircraft Systems Management (Professional Pilot)

Inter American University of Puerto Rico - Bayamón
Bayamón , PR
01.2025 - 05.2026

Skills

  • Customer service
  • Guest relations
  • POS systems
  • Tourism knowledge
  • Multilingual proficiency
  • Attention to detail
  • Team collaboration
  • Adaptability
  • Conflict resolution
  • Professional appearance
  • Phone etiquette
  • Communication etiquette

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

Gulf STARGAS
06.2025 - 12.2025

Bachelor of Science - Aircraft Systems Management (Professional Pilot)

Inter American University of Puerto Rico - Bayamón
01.2025 - 05.2026

Customer Service Representative

ALMA Pharmaceutical Enterprises / Farmacia El Centro
06.2024 - 12.2024
Jorelys Martinez